Krystal — Restaurant in Dayton

I loved going to Krystal’s, until today. I went with my boyfriend through the drive thru, and everything was okay and still normal. We got to the window, this older lady was there and she was SO rude. Just to put this out there, I worked in fast food for 3 1/2 years. I am ALWAYS nice to EVERYONE who works in fast food, regardless if the service is good or not. As a customer I have never had any issues with people at any restaurant. She dropped our bag into the car, and slammed the little door 3times. I WAS STILL NICE. We get home start eating, and my boyfriend finishes all of his, and I had an extra Krystal that I didn’t want so I have it to him. I had smelled something that was so bad. I’m talking like it made me sick at my stomach. I thought it was something in my house that was old or something. So I didn’t saying anything I brushed it off, and I seen my boyfriend put his in the bag. I kept eating mine, and I got a quick little smell of the same thing so I started smelling around. My boyfriend said “do you smell something?” I said yes that is was a terrible smell he said it was the extra Krystal he only ate half of it because he said it smelled bad. It was the same smell for both Krystal’s. The only way I can describe the smell as it wasn’t like an old meat or an old bread smell. It smelled like someone had done something to our sandwich’s it was a TERRIBLE SMELL. I am so angry right now I tried to leave and go let them smell the sandwich and tell them how ridiculous this is, but my boyfriend just told me no and that we won’t eat there anymore because he doesn’t want to start any arguments with them. This the worst restaurant experience I...

Hey everyone, So just ordered $27.70 worth of food from here. Started to leave and the fiancé was checking the food and clearly my receipt says everything I ordered is right but somehow the person that made our food didn’t put cheese on 11 of the 12. So had to turn around and come back and wait in line again just to get this issue resolved. This is ridiculous! They attempted to fix it and had us pull up and wait for them to bring it out but what they gave us was cold. Like really? We waited to get it fixed to be given cold food? So I wanted to get my money back and couldn’t even go in to get my money back. Thank god thou the younger girl came out with my the rest my food I spoke with her and told her I tried to bring my food back in before they brought out anymore to get the refund and finally she got me the refund. But still that’s 40 mins now gone because of this mess up. Fed up with this Krystal here. Literally this is why I usually don’t ever eat here. So give you a heads up ahead of time be prepared to have your food messed up and it cost you a fortune for it to be bad. The old lady working the drive-thru doesn’t need to be working fast food. She kept asking me before I could finish even ordering is that all, is that all? Over and over! There short on staff supposably is what I was told and supposably they only have 3 ppl working. Like how safe is our food going to be to even eat with 3 ppl trying...

Review UPDATED to 5 stars AS OF 4-15-20 WOW, THIS PLACE HAS ABSOLUTELY TURNED AROUND AND CONTINUES TO IMPROVE. The ENTIRE restaurant was gutted, cleaned, and redone. The staff was rehired with much more hygienic staff. The service is A+ and the food is much better! Keep it up Krystal, you are DEFINITELY in the RIGHT DIRECTION

-----PREVIOUS 1 STAR REVIEW----- Listen.... the majority of your staff is methed out. It's gross. I quit going after 3 out of the 5 people serving me at the window had their teeth rotting out of their mouth and sores on their arm. It's unbelievable.

I could even handle the 15-20 minute wait in line for a Krystal every other visit but I can't get over just the sheer disgusting of over half your employees. Don't get me wrong, there are several there that are trying / working hard but until you do something and get rid of the drug addicts who look like they've been on a meth bender for the last 6 months it's NEVER going to get better. If you fired all of those people and only hired HALF of the amount you had back and upped what you're willing to pay people you would at a minimum cut even and have a much cleaner / professional / all around better staff and you wouldn't have so many negative reviews on here because the majority of the people you have hired are awful and obviously don't care about...