Massaman Thai Cuisine — Restaurant in Dayton

My wife and I ordered the following for dinner:

Tom Yum soup with shrimp (level “2” hot) Pad See Ew with beef (“0” hot) Tiger Beef salad (“2” hot), from the Chef’s Special section

My wife has very low tolerance for hot spice; this is why we ordered level “2” hot on the scale of 0 to 4 indicated in the menu for the dishes we were sharing.

The soup was average in terms of tasting authentic “Tom yum” and was spiced as one would expect level 2 would taste.

The Pad See Ew dish was subpar and was prepared using the incorrect kind of noodle, more like fettuccini. The noodles were very thin and clumped together.

The Tiger beef dish was extremely hot and was sparsely garnished with strips of beef. After eating my third spoonful of the salad, I noticed that it was heavily seasoned with a powdered hot spice and was burning my mouth. I started sweating profusely and gulped down all the water on the table.

I politely asked the server if the chef could do something to make the dish more like “2” hot, not “4”.

The server came back after relating my request to the chef and asked if I wanted to order another Tiger Beef plate “with more lettuce” and that they would have to charge me for another order. The older server (there were two servers) even commented that a good portion of the dish was already gone. She did not notice that whatever was not on the plate it was served in was on our plates and not consumed. In addition, the serving plate had at least 2/3 of what was served.

I declined and said that any decent restaurant would either offer credit or fix the dish.

We had a very unpleasant experience dining at this establishment and would never come back.

If you are looking for authentic Thai food, this place...

Today I ordered from massaman it was a dinner my wife and kids really love but today was very disappointing! We placed a order online and received a text message stating that the food would be ready in 90 min which we thought was pretty long but decided to wait because the food is really good. I arrived a couple mins early of the scheduled time for the food to be picked up. 5 minutes to be exact. I waited an extra 30 min inside the store. At that time I decided to hold my composure all though I was very frustrated. I asked for a manager and I was denied one. I asked for a discount to help with my situation and I was only offered a tea instead. They came back and told me my order would be ready in a few min. I was going to wait until I seen another person walk in the door and grab their online order in a shorter time of me. So I decided to ask for a refund. I was offered a free appetizer which I declined. Before receiving my refund my order was rushed from the back. I declined again. I received a nasty attitude from two younger women working the front of the house I guess because I rejected food that I had to wait over 2 hrs for. We ordered 3 entrees and 1 appetizer. Through this whole mess i didn’t receive any compassion nor did I get to speak to a Manager. For a beautiful place with great food there customer service was trash and totally unacceptable. I come from a food industry background and I was not impressed on how management handled this matter. This 1 star review will remain unless the owner or manager reaches out. This is something I expect from McDonald’s not a high end Thai restaurant. Instead of Thai we had no choice but to ...

Writing this after placing a carry out order at 7:15, but at 8:15 they decided to just begin my order because as the host said "they haven't been that busy the last few days..." meaning, I guess, my 1 carry out order is legitimately too much for them to handle. I've been here and only 1 other order has come in or customer picking up.

Regardless of the food (which I haven't tried yet) their entire system needs a rehaul if this is a normal experience. The food was under my name and the host said because the food was paid for by a different credit card it "confused the system" and thus "didn't confirm the order" despite emailing me a confirmation number and a pick up time.

They offered me water while I was waiting, which is cordial I guess. However a group of high school aged students were dining in and farting/ burping loudly to be intentionally vulgar/ crass. Not an environment I would particularly want to dine in.

As a former restaurant manager in Columbus, that handled a large volume of carry out orders, typically flubs like this come with an apology, and some form of expression of that through either discounted good due to discounted service, a complimentary product ext. I guess a water while I'm waiting 40 minutes is... again something.

I expressed that I will not be returning as this experience and lack luster response will leave such a bad taste in my mouth not even the yummiest of nourishment will cleanse my palette. I personally didn't appreciate the blame for this situation being put upon me for having a friend pay for the order and venmo-ing them. As if that isn't pretty...