Blue Moon Hookah Lounge — Restaurant in Dearborn Heights

Absolutely Disappointing – Save Your Time and Money

We visited this lounge with high hopes, coming all the way from Canada, and left completely disappointed. From the moment we sat down, the experience went downhill.

We were greeted by a rude and condescending waitress who sassed us for simply asking for ice with our water bottles, saying, “We obviously are gonna give you ice,” with an unnecessary attitude. When we asked her about the difference between regular fries and truffle fries, her response was, “I mean, it’s just fries.” The tone was dismissive and made us feel stupid for asking a basic question.

Despite only ordering one plate of fries at 9PM, we didn’t get them until 10PM—an entire hour later—after asking about our order three separate times, while watching other tables (seated after us) get served.

To make matters worse, the hookah was trash. I ordered an orange head specifically because it’s supposed to last 2 hours, but it was burnt within 30 minutes, even though I had only used three coals. I asked a worker to help fix it, and instead of offering a solution, he told me bluntly, “You’ll need to get a new head.” I told him I didn’t want a new one, just wanted it fixed—it just tasted burnt. I even had him try it, and he agreed something was wrong and took it away.

Moments later, the manager came out asking me what flavour I had. I told him, and he claimed the head was “entirely burned.” Conveniently, he said he wouldn’t charge me for a new one (gee, thanks), but I’m still left wondering how a freshly packed orange head could burn out in 30 minutes. That leads me to believe one of two things happened; They gave me a used head with fresh foil, or they used a tiny amount of tobacco and tried to pass it off as fresh.

Eventually, we received our cold, sad excuse of fries, which were mostly crumbs and tiny leftover bits—not even full fries. At that point, we asked for the bill. That, of course, came instantly. No tip was left (for obvious reasons), but the waitress didn’t have the decency to step away and actually stood over my shoulder to watch me skip the tip screen. I've never not tipped before, but when you’re treated like trash, don’t expect generosity.

I also asked for a to-go box—it took 10 minutes and a different server to finally bring one.

This place clearly has preferred guests, and it was obvious we weren’t one of them. What did we get for $65 CAD? A burnt hookah, 2 bottles of water, a coffee, and a plate of cold, inedible fries.

Save yourself the frustration and go literally anywhere else—Mangos Café or Sky Lounge will treat you better. This place is all attitude and zero hospitality, quality, or basic...

– A True Gem in Dearborn Heights**

If you’re looking for a hookah lounge that truly feels like home, Blue Moon Hookah in Dearborn Heights is the place to be. This isn’t just another hookah spot—it’s a sanctuary where hospitality, quality, and genuine human connection come first.

At the heart of this incredible establishment is Waseem, the owner, whose warmth and generosity set Blue Moon apart from any other lounge. Unlike most business owners who focus on profit, Waseem values people over price tags. He doesn’t measure his customers by their bill totals but rather by the friendships he builds and the community he fosters. Whether you’re a regular or a first-time guest, Waseem treats everyone like family, making sure you’re comfortable, happy, and always welcomed with a smile.

The atmosphere at Blue Moon is unmatched—clean, cozy, and perfect for relaxing. The hookah quality is top-tier, with smooth, long-lasting flavors and carefully prepared bowls that show true craftsmanship. Pair that with great service, refreshing drinks, and an environment that feels like a second home, and you’ve got a lounge experience that’s simply phenomenal.

If you want a place where you’re appreciated as a person—not just as a customer—Blue Moon Hookah is where you need to be. Waseem and his team go above and beyond to make sure every visit is memorable. This isn’t just a business; it’s a community, and once you walk in, you’ll understand why people keep coming back.

⭐️⭐️⭐️⭐️⭐️...

Terrible experience from beginning to end. I usually don’t write reviews but this one needs to be chronicled. It all starts by entering the parking lot, where the “valet” charges you $5 to park your own car. Should have just left then and there. Upon entering we decided that it would be more enjoyable to watch a live basketball game rather than a re-run of a football game from last week. We asked the staff politely to change the channel and it only took them 45 MINUTES TO CHANGE IT. Oh and by the way, bring your directv channel guide because they will ask you to find the channel on your own LOL. After that we decided to order overly salty nachos and I ordered the famous tower burger. Being civilized people, we wanted to wait for everyone’s order to come before beginning to eat. All but one of us got our food so we thought, “ok the waitress must be running back to grab it.” Oh how wrong we were. By the time the last plate came out our food was ice cold. As for the tower burger, I ate only half of it before my stomach told me that that was enough. Ended up having a terrible stomach ache for the rest of the night. It was time to leave, and the waitress added that we had to pay for sides of ranch THAT WE NEVER ASKED FOR. Quite the establishment that they have running here at blue moon. If I could go into a time machine and go back in time, I would slash my own tires so I could never go to this sorry excuse of a business. Save your time, money, and health if you...