JJ's Custard Company - Dearborn Heights — Restaurant in Dearborn Heights

Custard Co is without a doubt one of the best dessert spots you can find, and it’s not just because of their incredible ice cream. From the moment you step inside, you’re hit with a cozy atmosphere, the smell of freshly made custard, and the buzz of happy customers. The place has a clean, fun vibe that makes it perfect for families, friends, or even just a solo trip when you need a treat. Their menu has a great selection of classic custard flavors along with creative new specials that keep things exciting. Whether you’re in the mood for something fruity, chocolaty, or totally over-the-top, Custard Co has you covered. Every bite is rich, smooth, and creamy—the kind of quality you can only get from people who truly care about their product.

But what really sets Custard Co apart from other ice cream places is the amazing staff. One worker who always stands out is Adam Hossein. Adam is more than just an employee—he’s the heart of the customer experience. From the way he greets each person with a genuine smile to how he remembers regulars and their favorite orders, Adam brings a level of personal connection that’s hard to find in most places. He’s kind, polite, and always goes out of his way to make sure everyone is happy with their order. If you’re not sure what to get, he gives thoughtful recommendations and will explain different options with real enthusiasm. You can tell he actually cares about making your visit enjoyable, not just getting the job done.

Adam’s work ethic is also something to admire. Even when the place is busy and the line is long, he stays calm and focused. He keeps the energy high and the service moving quickly without ever making customers feel rushed. That balance of speed and quality is rare, and Adam handles it like a pro. Whether he’s preparing a sundae, blending a milkshake, or handing out samples, he pays close attention to detail and makes sure each item is perfect before handing it over. His positive attitude is contagious, and you’ll often see customers leave smiling—thanks to both the dessert and the great service.

It’s clear that Custard Co values their customers, and workers like Adam are the reason why people keep coming back. His friendly personality, professionalism, and dedication truly shine in every shift. He doesn’t just serve ice cream—he helps create moments that people remember. If you’re ever near a Custard Co, definitely stop by. And if you’re lucky enough to be helped by Adam Hossein, you’ll see firsthand what excellent service looks like. He represents everything great about Custard Co and makes each visit...

I've actually never been to this location. It was 940 and my kids wanted the dubai kunafa cup..I called thr Monroe location to see if they could like make it and hold for me etc they said they dont such thing because payment wise and she said im gonna let u know tbh the line is out the door..Im gonna save u the trip by this time Inwas actually like right there and she was correct it was outside ...she was super friendly about it, and suggested the dbn heights location because they were also open later. I was like ok why not same place right. NOOOOO!! I mean staff was friendly place was super clean but items were not the same as the other location it was a totally different menu item. I felt I got my monies worth at Monroe and they really put love into the order and tbh the Monroe location last time I went I went at 945 and they still really put love in to it. This location was not near closing and it was like I went to Dairy Queen. KUNAFA ON BOTTOM RIGHT BUT LUMPED OVER SWIRL VANILLA AND JUST SPRINKLED PISTACHIO. I ordered 3 of these. I wish I had taken photo but to be honest it fell over before I even made it home.Its a bunch of teenagers working which is fine but then this guy also teenager came from no where like outside and just started working took one customer behind me and left not even sure if he was employed it was very strange. The customers behind had there while order messed up as well they ordered ice cream in a cup they got a cone , they order strawberry sundae they got cherry so Im pretty sure that guy did not work there. I def will not be gping back to this location. I should have jst went to wait at the other location where its...

My daughters had been begging to try this place for weeks due to it’s social media popularity. We finally went today (10/01/23) and Unfortunately, the customer service experience (or lack there of) left me outraged. Our family of 4 walked right up and ordered our food and moved to the side to allow others to order. We watched one group of 6 guys order and receive their order. Then watched another family of 4 order their and receive their order. AND THEN ANOTHER FAMILY OF 3, order and receive their order. After the 3rd group of people left, I inquired as to why so many people were served before us? I was not given an answer, only told that it was “coming up” and I was asked if I had received anything from my order, which I had not. Meanwhile, there was a hustle among the workers preparing several drive thru orders and ANOTHER group order for someone else behind us. We were the only black patrons in the store which only leads me to 1 conclusion: We were not prioritized or served fairly because we did not fit the demographic of the workers and the majority of the patrons. Please review diversity and inclusion practices with your employees. In the mean time, I will tell anyone that will listen of this terrible experience and teach my daughters to treat everyone with equal love and respect.

UPDATE: Further proof of their discriminatory practices are displayed here in the reviews. Note other responses to poor service claims (even made after my review). And see attempts to suppress my review (notice the same last name used in the last few 5 star reviews; 1 even attempts to address...