Bakri Coffee Roasters LLC — Restaurant in Dearborn

I absolutely hate leaving bad reviews, especially for local Arab owned small businesses, but the customer service that I endured today was like an experience I have never had before. I drove 30 minutes out of my way to get coffee from here, drove into an empty parking lot, waited at the truck for the barista to get off of the phone then placed an order for two coffees and patiently waited. I expected a longer than usual wait with Ramadan and online orders coming in. I waited for about 20 minutes and within the 20 minutes, people who personally knew the barista were coming and going ordering IN PERSON 4-5 drinks at a time and their orders were ready before mine. I went up to the lady at the 21 minute mark and asked her if there was an estimated time my coffee would be ready to which she asked “what did you have again”, I told her what I had and she picked up EMPTY CUPS and said 20 minutes. I asked for a refund to which she responded “how about 10 minutes”. This tells me she had the capability to make it this whole time with 2 other girls in the truck with her but chose to help people she personally knew. A message to Ali Bakri himself, I know this is not a reflection of the kind of business you want to be run in your absence FIX THIS!!! Also, I’m expecting the response to this review to be “thank you for your patience and understanding, we hope to see you again”…you will never see me or many others ever again if your customer service...

Dear Bakri Coffee Roasters LLC,

I hope this email finds you well!

I am reaching out to express my absolute delight in the exceptional coffee experience I recently had with your company. From the moment I took my first sip, I knew that Bakri Coffee Roasters LLC had something truly special to offer.

The quality of your coffee beans, the meticulous roasting process, and the rich aroma that fills my space every morning have truly elevated my coffee moments to a whole new level. It is evident that your passion for coffee shines through in every cup, and I cannot help but commend your dedication to excellence.

Not only do you provide a top-tier product, but your commitment to sustainable practices and ethical sourcing is truly commendable. Knowing that I am supporting a company that values both quality and social responsibility makes each sip even more enjoyable.

In conclusion, I want to thank you for creating such a remarkable coffee experience. Bakri Coffee Roasters LLC has won me over as a loyal customer, and I will continue to spread the word about the incredible work you are doing in the coffee industry.

Keep brewing brilliance!

Warm...

If I could rate more than five stars I would rate them a 10 🙂. I live in Florida and a couple weeks ago I got in contact with the owner Ali, seeing if it was possible to surprise my friend who goes and gets his morning coffee from them with a gift card for his birthday. He went above and beyond on his time to go get a birthday card and texted me to write what I would like to put in the card. Today they surprised him with the gift and let me tell you , we all pulled it off so well. You guys are amazing. Thank you guys I hope one day soon I make it that way and when I do I will definitely be making a pit stop to try some of your delicious coffee. Great service...