Hibachi Express — Restaurant in Decatur

I ordered combination fried rice and egg rolls through door dash. The fried rice was sweet and the egg rolls were burnt. I called to the restaurant and told them about my order. The lady told me that they cook their fried rice in teriyaki sauce and that she cooked the egg rolls so there’s no way they were burnt. I told her I’ve never had fried rice that was cooked in teriyaki sauce, and she said next time just put in the special instructions that I don’t want it cooked in teriyaki sauce. I asked if she could just remake the order correctly or give me a refund. She said she won’t do either and hung up the phone on me!! I will never order from this restaurant again! The pictures do the food no justice, it was...

The fried rice doesn't have flavor and doesn't have any chopped onions in it like I'm used to. It's also very salty and soggy. It looks brown like it was white rice with soy sauce. That's probaby why it's so soggy and salty. The chicken on a stick was actually fried chicken on a stick... I wish the word fried was in the name since my whole meal tastes so salty and greasy. Even the shrimp from my shrimp fried rice was fried in batter... you shouldn't fry everything. Some people don't like it. One time they replaced my crab rangoon sauce with a tiny bit of cheddar cheese.... the food is a bit unusual. And the coconut shrimp sauce is Mayonnaise clearly, which I've...

I ordered food from Hibachi Express from the Decatur, AL location yesterday and it was the worst food I’ve ever had in my life. The chicken (sesame chicken and lo mein noodles) was not fresh and was extremely overcooked to where it wasn’t edible. It was very “chewy” for some reason and it also had a weird texture to it. I don’t even think it was chicken. The lo mein noodles weren’t fresh and were too salty. I’m not sure what’s going on with the food but the owners really need to step it up! This is unacceptable! Whoever is cooking the food needs to be removed because he/she really doesn’t care. Please don’t waste your money or time at...