Starbucks — Restaurant in Decatur

I’m not sure how to share my love of the open-crew of this location from my frustration on their behalf for the evident problems here.

When I stop by early in the morning the crew has just finished getting coffee brewed and things set up to open. Yet the floor needs washing, paper towels are empty, tables dirty… all from the night before where the evening shift should have already done all of this! Want to keep a floor clean the longest without shoe tracks? Do it after evening customers have left!!

Often I come in and there is not enough product. I ask, “Why don’t you have enough product?” The response? “The truck didn’t come.” Or “The truck came but we didn’t get all we ordered.” This is ridiculous! How can these folks satisfy customers when they can’t fulfill orders?

I could brew my own coffee at home… and I’m about to do so, not because of the staff at this location (who have a great attitude while having to work through this stupidity) but because higher-up district managers need to get...

May 2023 update!!!! They are doing so much better and I’ve enjoyed my Starbucks again! Thanks to who got everyone back on track!

No caramel drizzle for months. Everytime I come and order my drink they don’t even tell me. I notice when I drive off and have to go back in and get a different drink since they don’t inform you at the window when you order the drink. Finally I learned to ask before ordering… they said they won’t be getting any until after Christmas 😂 yeah no thanks. That ruins my favorite drink… iced caramel macchiato. I will be going to target Starbucks from now on. They make good drinks and normally have everything they need for a drink. I’ve had to take drinks back in to this store multiple times because they don’t know how to make a drink apparently. This visit today was my last visit there. Ridiculous $6 coffee and they can’t get...

I come here almost everyday and it’s always the absolute best. But today I ordered a vanilla sweet cream cold brew with extra whipped cream and extra sweet cream and recieved a black cold brew with light whip. I tasted it to make sure to include syrup that was missing as well when I asked to fix it and it was just black cold brew. When I asked for it fixed the lady got a little snarky and said “I know I put syrup in there but give it to me and I’ll put cream”. Keep in mind I work in a coffee shop as well so I waited in lobby to ask for a fixing because I saw they were busy. I don’t know. Moral of the story is I still don’t have my coffee the way I usually get it and I didn’t have the heart to ask fixed again. I love this location and the people here but this morning it hurt when they responded the...