ABSOLUTELY HORRIBLE SERVICE AND ATMOSPHERE! WE USED TO FREQUENT DEERRIELD PORTILLOS WEEKLY. STAFF AND SOME MANAGERS HAVE CHANGED AND ITS AWFUL! WAS HERE A FEW WEEKS AGO AND THEY COMPLETELY MESSED UP THE ORDER. NOTICED MANAGER WAS DIFFERENT AND SO WAS STAFF AND ALL VERY DISORGANIZED AND RUDE! THEY ACT PUT OUT WHEN YOU ASK FOR ANYTHING, EVEN TO FIX YOUR ORDER. BECAUSE WE USED TO LOVE PORTILLOS AND I BELIEVE PEOPLE HAVE BAD DAYS WE DECIDED TO TRY AGAIN AND DIDNT MAKE IT PAST ORDERING. THE LADY AT THE FRONT WOULD NOT LET US FINISH SPEAKING BEFORE SHE WOULD CUT US OFF PART WAY AND ULTIMATELY MESSING THE ORDER UP, DELETING THINGS THAT SHOULDN’T BE ETC ETC. IT WAS A LARGE ORDER SO I TRIED TO GE PATIENT AND ASKED HER TO PLEASE LET ME FINISH. SHE WOULD NOT AND THEN WE SPENT THE TIME CORRECTING INCORRECT INPUTS ETC AND YET SHE WOULDN’T FINISG. WHEN WE TRIED TO ORDER A CHEESEBURGER WE WERE TOLD WE COULD NOT MODIFY IT. WHEN MY SON EXPLAINED HE WANTED A DOUBLE SHE GOT UPSET WITH HIM AND TOLD HIM SHE OFFERED SEVERAL TYPES OF BURGERS AND HE DIDN’T DOUBLE! SHE THEN WENT BACK AND DELETED OTHER CHEESEBURGERS THAT WERE NOT HIS MESSING UP THE ORDER EVEN MORE. BOTH MY SON AND I TRIED TO EXPLAIN HE DIDNT NEED OR WANT A DRINK AS HE ALREADY HAD ONE WE HAD ORDERED WHILE WAITING FOR THE REST OF OUR GROUP TO SHOW UP. SHE KEPT ARGUING TELLING US HE HAD TO HAVE ONE AND WOULDNT REMOVE IT. I LOOKED AT THE MANAGER “WILL” WHO WAS SITTING THERE DOING NOTHING OTHER THAN ACTING ANGRY AND OUT. HE DID ABSOLUTELY NOTHING. WE LEFT AND WE WONT BE BACK. VERY SAD! SERVICE, FOOD AND ATMOSPHERE USED TO BE GREAT, NOW THE FOOD IS GOOD IF YOU CAN GET AN ORDER IN AND IF THEY GET YOUR ORDER CORRECT. THE STAFF USED TO BE SO FRIENDLY. WE KNEW THEM WELL. WISH IT WERE THE SAME FRIENDLY STAFF AND MANAGEMENT. HORRIBLE EXPERIENCE! HORRIBLE CUSTOMER SERVICE AND ECEN WORSE MANAGEMENT. THERE WAS A SUPER UPBEAT FRIENDLY GUY BEHIND THE LADY AT THE COUNTER AND COMMENTED ON THE CALE SHAKES. HE WAS SUPER FRIENDLY AND UPBEAT! BEING IN BOTH THE RESTAURANT AND SERVICE BUSINESS, IF I WERE THE OWNER I WOULD DEFINITELY BE EXAMINING WHAT EXACTLY IS GOING ON IN THIS RESTAURANT. I CAN SEE WHY THERE ARE LOSSES AND WHERE ITS HAPPENING. I WOUPD BE VERY CONCERNED WITH MANAGEMENT AND TRAINING OF EMPLOYEES!