Great Harvest Bread Co. - Bakery & Cafe, Delafield — Restaurant in Delafield

Previously I had rated this shop with five stars. Though I'm not from the area, we visit Delafield every so often, and we almost always pay a visit to Great Harvest.

Today I am changing my rating to one star because it seems the customer service/training of the employees is slipping in a big way.

I arrived with my family, got everyone situated at a table, and then went up to order on my own. I ordered a latte for my husband, some scones for our family to share, and a smoothie for myself.

The person taking my order seemed pretty aloof, as he had for the customer who had been ahead of me in line. No eye contact, no indication that he was focused on taking the order. He seemed to struggle to understand what I was ordering in regards to flavors/sizes/amounts. In itself, I didn't find this to be a big deal. We live in a big world with neurodiverse brains, so I tried to shrug it off. When I asked for the smoothie flavors, he told me they only had strawberry. A bit disappointing to not have flavors to choose from, but strawberry is nice, so I ordered a strawberry smoothie.

Well, the order came out bit by bit. And finally this gentleman came out with a smoothie cup that was quite obviously only half full. He explained that they had run out of the smoothie mix (that was a bit sad in itself to learn there was no real fruit in the smoothie…more like a slushie), and they'd only had enough to fill the cup halfway. He said, "I hope that's okay." A bit shocked, I nodded and took the smoothie and looked to him to see if he would offer a refund or something else to make up for the fact that I was out half the cost of a smoothie. No, he looked at me awkwardly and scurried back to the kitchen.

The "smoothie," I then realized, was not well blended and had huge chunks of ice that didn't even fit in the straw. And it didn't taste much like strawberries or even anything sweet. I would say maybe they had half the usual ice in the blender already before they realized that they only had enough of the mix to make a quarter of the smoothie. Or maybe they were trying to stretch the mix to make enough smoothie to pass.

I was pretty perturbed, but I didn't want to spoil our rare day out together by wasting time arguing about getting my money back.

But I felt I should leave a review now because the owner and potential customers ought to know that this is how things are being handled by at least one employee there. My hope is that the owners see this and perhaps work through some additional training to better equip their employees to handle negative situations with customers. And…I would say that based on what my husband later pointed out to me, it might be good to remind employees not to come to work under the influence of any drugs which cause severe...

2/8/24: As a follow-up a week later, a different coworker called me back and left me a voicemail trying to help out and right the wrong. I was super impressed and think this place deserves a second chance. It was probably just a bad day for someone.

1/29/24: I tried calling to ask for help on a project for school and the girl said she would call me back later that day or the next day. She did not, so I called a day later and she forwarded me to her manager who said her boss wasn’t available so she wouldn’t be able to help me. I was trying to ask some questions about cake cutting and she refused even to stay on the line saying that she wasn’t interested in my cake designs. Clearly she had no idea what I was calling about and after I tried to say I was working on a school project, she again said that she didn’t want my cake designs, which I never mentioned or had an interest in. To sum up, a couple issues: She refused to help me and would not listen to what I was asking. She was too busy and focused on what she wanted to do. (This was all on the phone so I sincerely hope she would not do this to...

I typically LOVE this place. I go a couple times a week. The baked goods, sandwiches, free samples and friendly staff are all so wonderful. You even get a coffee, bread or sandwich card to get signed to pave your way toward a free item. Plus Colectivo Coffee which is always the way to go! The atmosphere is inviting and it’s a nice spot to sip your coffee or enjoy a book.

My only drawback is one of the staff members (older, wears bandanna usually) seemed annoyed with my order. I asked for oat milk in my frappe instead of the usual milk they use. He essentially rolled his eyes when I requested that replacement. He also didn’t add caramel and put in hazelnut instead. My frappe also came out not blended and tasted like sweet milk. There was not the 2 shots of espresso added like advertised. It was a disappointment to say the least and I felt like if I spoke up he would be even more annoyed, so I didn’t. Which is why I’m leaving this review so they can hopefully work on training with this drink. But it truthfully is a 5 star place 90%...