Dairy Queen Grill & Chill — Restaurant in Delaware

Thought I'd try the DQ Grill - I felt like having a burger. My order was for three cheeseburgers and a 1/3 lb double, a large fry and large onion rings. To go. After several minutes at the counter explaining the order and then correcting the order - my order was for 3 cheeseburgers and the double. I was very clear that I was ordering 4 sandwiches. I ended up with two cheeseburgers and the double. I had to create another order for the third cheeseburger. OK - I can deal. I got home and had one cheeseburger, two hamburgers (no cheese) and the double. So, a long time working through the order at the store and it was still wrong. I'd even specifically had her add the cheese to my cheeseburgers. So - food quality? The fries and onion rings were in open top containers in an open top bag. So not particularly warm after the 5 minute ride home. One of my party told me she had to choke down her cheeseburger, that it wasn't warm. My double was only slightly warm but wasn't particularly tasty. So, not great food. Polite and pleasant service but inaccurate order. Low...

I loved walking in there. It just gave me a different type of vibe. The lady at the register didn't rush me to order, I took my time, she entered everything in correctly. My food was Hot, not warm not cold but hot. Definitely made to order and I highly respect that and love it. I also got the ice cream she asked me if I wanted it before or after eating which is a bonus since the one in Camden just automatically makes it when you order your food. Anyways she even brought my food to my table, asked me where was I sitting and as well brought my ice cream to me. My drink didn't have a lot of ice which was a plus for me and filled up. To come find out it was a manager. Lol. I gave her a compliment. I believe her name was Alexis.. that girl had it all clean in the restaurant, mopped but dried. Workers weren't just lounging....

Horrible experience! 1st time customer and we will not be returning. Wouldn't honor the 6.99 chicken strip basket price via TV commercial we saw and decided to come get, drive through employees especially lady with red hair were VERY rude and basically told me "bye" after I questioned the price and why it didn't mention the sale price even on the app as they stated it was "the only was to get the deal" I have never been treated so rude in my life. I should have read the reviews because we wouldn't have even come here if we had. Clearly this location needs new staff or hospitality coaching. SAVE YOUR TIME AND MONEY, STAY AWAY...