Dunkin' — Restaurant in Delaware

We’ve traveled down the entire East Coast and have probably stopped at over 30 different Dunkin’ locations—because we genuinely love you!

However, this particular Dunkin’ was, without question, the worst experience we’ve had at any location in the country. Bad enough that I felt compelled to track it down and leave this review.

My order was very simple, yet it was taken incorrectly five separate times. I eventually stopped asking for corrections because the drive-thru staff clearly couldn’t handle the order we had already placed. When we finally pulled up to the window, the woman attempted to hand me two completely incorrect drinks. When I said, “Oh, those must not be ours,” her response was: “I didn’t take your order, how would I know?” Excuse me?

Fast food 101: if you’re handing something out a window, you should read the screen or ask, not just pass it off and get defensive when corrected. A simple “Thanks for the heads up” would’ve gone a long way.

Instead, we waited 20 minutes. No apology. No “please pull ahead.” Nothing. When I finally asked for our two donuts and some straws, I was snapped at and told, “Please be patient,” with one of the nastiest, most disrespectful tones I’ve ever encountered—despite the fact that I was being incredibly patient.

Both employees—the older woman and the one with long, slicked-back hair—were rude, unprofessional, and clearly unhappy to be working. Sadly, it showed in everything they did. We ended up throwing away $46 worth of poorly made drinks and went to a different Dunkin’ just to salvage the experience.

This location seriously needs new staff—people with basic customer service skills, a willingness to do their job, and the maturity to not act like resentful teenagers.

We’re New Yorkers. We don’t need your life story—we just want coffee and service. It’s not complicated. Other Dunkins do it right every day. This one? Absolutely...

I was very happy the Dunkin Donuts opened here as I believe the coffee is superior to Starbucks. Unfortunately my first visit was almost my last. They had a minimal choice of donuts at 9:00am and even worse, when I took my first sip of coffee it spilled all over me because the lid wasn't on all the way even though I always check before leaving. I called about it when I got home, soaked with hot coffee and needing to clean my car as well, and was told they were aware of the "defective lids". A few months go by and I decide to try again. Same thing! Only this time I tested it in the store and didn't wear the coffee. Again I was told they were aware of the problem. ...

Whoever is managing this location is doing an excellent job! My husband and I have been here almost every day for the past week, and it's been so relaxing to get away from home and get some work done. The dining room & bathrooms are both kept clean. What my husband and I appreciate most is watching their Team work while we are working. It's amazing! They are definitely a well-oiled machine here. They are all so focused on getting the product out in a quick manner. The customer service is great here which is hard to find nowadays. Country music playing is a nice touch too! Keep up the...