Burger King — Restaurant in Denver

I've never been hung up on by an employee before. Extremely rude, unprofessional, and unorganized.

I ordered an iced tea and mozzarella sticks through the drive-through. I was the second one in line. However, it was taking a very long time and I was on my way somewhere so, after approximately 20 minutes, I did start to get a little antsy to leave. When they finally handed me my order I just said thank you and left.

Took a sip of my "iced tea" while driving, and it was Sprite. Looked in the bag when I got off the highway (almost an hour away from the Burger King) and it was fries and a burger. Clearly they had given me the wrong order. I tried to check and see what I was charged for, but there was no receipt in the bag.

When I got to my destination, I decided to call them quickly and see what could be done. I explained the situation and the lady on the phone told me there was no way to refund my card online and that I would have to drive all the way back. I explained again that that was not possible, as I was a full hour away and didn't live in that area. She again stated that she couldn't give me a refund.

I asked if she could give me the corporate number, since maybe there was something they could do. She told me Burger King has no corporate number. Which is objectively false. I asked her again a little more firmly, saying I was well aware that Burger King had a corporate number.

Her response: "There is no corporate. You're gonna have to drive back."

To which I said, "No, I am not. You're going to give me the corporate number."

And she again said, "Burger King doesn't have corporate."

I told her I would have to Google it and asked for her name. And she hung up.

I did end up Googling the corporate number and asking them. They were extremely helpful. But this specific location is...

A MESSAGE TO MANAGER/ OWNER & CORPORATE As I waited a while and thought whether to write this or if it fall on deaf ears.

Last Friday my family (heading to Disney on Ice - hence our amazing good mood) opted to stop for kids meals. The wait was 10-12 minutes with only 3 people ahead of us. The one cashier was working both drive-thru and front counter. She was absolutely overwhelmed! The wait was understandable and even though others left we all waited patiently. The action (or lack there of) came from the two ladies in the back. While staring angered and not caring at customers patiently waiting (the young lady in front of me waited 15 minutes for 3 milkshakes) I opted to ask if one of the ladies in the back if they would mind assisting by bagging the food. The one with ear buds looked at me and proceeded to mumble under her breath…. Normally I would have completely lost myself and been all over this- however as I say I was with my children and we were heading to Disney on Ice.. I was patient and asked if I was rude by my request- to which she mumbled and mouthed “you’re not my boss” then proceeded to tell me “if you want your food then shut up and wait, cause you’re not my boss.”

Fortunately I was with my children that night and my voice remained calm. I don’t get surprised by the attitudes stemming from ignorance - but she was the absolute worst representation for your store, the Burger King brand and the optimum ugliness in horrible customer service. I do truly understand why customers were walking out saying “just close the doors this place is the worst!”

Corporate- dress in plane clothes for a visit… I’m sure you’ll opt to close this location rather than have your reputation continued to be shredded by the employees of this location.

BTW the shift was Saturday...

had a terrible experience at Burger King this evening. After ordering online, I was met with rudeness when I arrived to pick up my order. The employee rolled her eyes when I stated my order and refused to provide any condiments, despite my requests for ketchup and mayo. When I asked for mayonnaise in a cup, which I have done many times before at other locations, she simply said no, which felt unnecessary and unhelpful.

The overall demeanor of the staff was disrespectful, leaving me feeling unwelcome. I was so upset that I started crying at the fountain drink station, overwhelmed by how rude the service was and how terrible my day had already been. The fries were not full and were served cold, and my veggie burger came without mayo, even though my fiancé's burger had it.

Despite not being into the food I had ordered, I tried to eat it quickly, but it spilled all over my clothes. I was already feeling unwell and needed to go to the hospital, and the sandwiches were made so slowly and poorly that it added to my frustration. After a particularly tough day, with a family member involved in a serious car accident and later passing away, I had hoped for a comforting meal but was instead met with disappointment and utter disgust.

It’s crucial for employees to remember that their words and actions can greatly impact customers' experiences. I hope management takes note of this feedback, as it’s essential for staff to treat customers with...