Shamrock Foodservice Warehouse Denver — Restaurant in Denver

I don’t think you guys want small businesses’ orders. I tried to place a will call in order and go pick up myself. Then I got informed with my salesman that I can’t and he cancelled my order. He said I either need to order 20 cases minimum for delivery or be a “partnering customers” (which I need to order weekly) in order to place a will call in order. Is there a rule that I must order 20 cases minimum for delivery? Or if I want to just pick up myself I still need to order weekly from you guys? Last time I called in the main line and they said I only need $500 minimum, but my salesman said I must need to order 20 cases minimum also. So even though my two cases already went over the $500 minimum but I got told that I need to order 20 cases minimum. So I need to order whole bunch of other things that isn’t necessary for me in order to get the things I want. I know that I’m not order from you guys a lot. But I’m just a small business, and I don’t know why they try to make thing so difficult now. When I tried to call the main line of the company, the representative told me he can’t do anything but tell me find the salesman. When I tried to tell him, can I talk with a manager. He said there no one that I can talk to except my salesman. Both are not trying to help and don’t want my business Thank you Shamrock. You are losing me, I know you guys don’t care since both your representative and salesman treating...

I'm so disappointed by Shamrock's will call service.

The last 4 times I have arrived to find I was shorted an item (always an item that was listed as being in stock when I placed the order online). This most recent time, my rep Brittany (she is unfortunately my 4th rep I have had in the 3 years since I've been in business. I mention this because I think it speaks volumes to the way things are run at Shamrock) promised she would be able to bring product to me in our kitchen by noon the following day since that's when I would need it by. I get a call day of that no can come come until 3 pm and they would have to replace the product with a frozen alternative (the dice size of the frozen is bigger than I want for the recipe). I let my rep know that it has gotten outrageously unreliable to depend on Shamrock with which she agreed and told me she would try her best to get back to me with some kind of solution. I received a follow up call from a superior named Sean whom when I called him back never got back to me. I've now been ghosted by both Brittany and Sean with no attempt at improving...

Katherine and Jeremy at Will Call are absolute legends.

If you’ve ever picked up an order at Shamrock and had the pleasure of dealing with these two, you know exactly what I mean. They’re not just doing their jobs. They’re running Will Call with the energy, efficiency, and care of people who actually give a damn.

Katherine brings this incredible calm confidence to the chaos. Always welcoming, always in control, and somehow always one step ahead. And Jeremy? Friendly, fast, laser-focused, and always making sure you leave with exactly what you need. These two don’t just move boxes. They move the whole experience to a higher level.

Even on the busiest days, they’re upbeat, patient, and solutions-first. You feel taken care of. Seen. Like your time matters. That kind of service is rare, and it's the reason I keep coming back.

Huge appreciation to them both. Shamrock’s lucky to have them,...