The Big Daddy's Pizza — Restaurant in Denver

I placed an order for 7 pizza's and two large salads through grubhub. It was to be delivered by 12:15 pm on a Friday for a work function. 12:15 hits and no food. Okay, maybe there is lunch traffic, could just be a busy day for the restaurant. 12:30 rolls around and still no food. By this time I'm worried something is wrong so I call the store directly. I call the place to inquire about the order, and I'm told by the young lady that my order was cancelled by her this morning, due to the fact that she did not have a delivery driver (but wait, doesn't grub hub have their own delivery drivers? Who don't work for the places they pick up the food at?). I then ask what time was the order cancelled because I received nothing in email or by phone call. When checking the order status online and hitting the track my item button, all seemed on the up and up. The order was still open and even said my pizzas had been made and was being sent out. This however was the not case and not the same info I was getting from her. Confused and upset, I hang up with the young lady, I then call grub hub and try to figure out why I never received any notification of cancellation. The customer service rep (who was very kind and nice and tolerant of my upset behavior) tells me the order had not been cancelled and he was going to call the store and find out what was up. As he was about to do that, he got a notification that very minute on his end that the order had just been cancelled. The young lady had literally just called grub hub and cancelled. So this tells me the order was never cancelled this morning by the young lady and only cancelled after I had called wondering about my order. Literally an hour after the food was suppose to arrive. **Thanks to your lazy and inept employee who wanted to lie to save her skin, I will never eat at your establishment and discourage anyone else who does.

Update (1 hour later) - I was contacted by the Owner of this establishment (Rob) who apologized for the incorrect actions of his employee. He stated the order should have never been cancelled and if their delivery driver didn't come in, than she was to call the manager who would then deliver the out going items. He offered to compensate the unfortunate event by making the entire order free on the next visit. Thank you Rob for your prompt response and correcting...

Getting pizza when you're drunk is an American right of passage. Unfortunately not all reputable pizzas joints stay open late so in the wee hours of the night we are forced to venture into depths of the cheesy bread underworld. You know the type of place you see in the news with the headline: 10 dead of unknown causes in Denver pizza joint... yeah that type of place!

Pros: the dude with long hair was really nice and as professional as the grave yard guy can be

Cons: the rest of the staff was either rude or busy hanging with friends on company time. (Purple hair and visor boy)

Around 1:30 am last night we went to the Big Daddy Pizza off W. Colfax. To start our experience it seamed that an employee and his friend were shadow boxing (nobody was sure if it was real or not) and to cap it off the girl with purple hair is yelling at US to be quite while her employe was boxing.

After about 45 min we got our food and left on our merry way and the real battle began. I tried the first pizza and it tasted like 3 week old cheese on cardboard with a splash of tomato paste and 1 jalapeño on it. So I tried the meat lovers which I think consisted of dog chow, ham and the same 3 week old cheese.

Even in my drunken state I knew this would amount to no better than bubble guts in the morning so I traded the pie in for the wings. Unfortunately I didn't inspect these until after the first one... I'm no expert but pink chicken isn't good.

I doubt I will ever be back there again but if you roll he dice and gamble with your life you can look forward to waking up with some or all but not limited to these: Diarrhea (exploding and regular) Heart burn Bubble guts Indigestion Montezuma's revenge dysentery flux The runs the trots & more...

Side note - the only one of us that feels ok today refused all of the given options. I wish I had his super...

Dry burnt over done pizza and bread. There is no sauce on it. They were 35 minutes late with the delivery. Very over priced for what I received . I called them to tell them this and was on hold for 20 minutes so the phone finally just disconnected!!! Kept calling back and waiting on hold, in total I called 5 times. One for 9 minutes, another for 7, then I stopped hanging up and calling back and just waited for 20 min be for it disconnected. Called again for three minutes and someone answered! I said hello and then they hung back up! I called again one more time and a guy answered again, he did not care about my complaints or bad experience. He told me “ya we don’t give refunds and would not speak to me. I had to get in the car to drive down there and see a completely empty store. The guy kept telling me I didn’t order from them and I’m not in the system, I showed my receipt to to him and he said oh yes here you are in the system magically entered you right now. I don’t recommend this place to anyone. This is ridiculous!!! I want my refund no matter what!! Rude Nothing that happened was of acceptable for a company. I hope they call and resolve this issue with me. Update- Today is Tuesday and I have yet to hear from anyone. I have called repeatedly every single day. Not one person will answer the phone and when I go down there and leave messages for managers and owners I hear absolutely nothing back. This is truly the worst customer service I have absolutely ever EVER had!!!!! What a chump piece of lazy work that the owner can’t call me or have a manager call me!!!!! I will not stop showing up or called or leaving reviews until I get my refund even if it takes a year because this is definitely the most ridiculous thing is have ever seen from a company, let alone...