Dairy Queen (Treat) — Restaurant in Des Moines

Recently at 6:56 PM I visited our local DQ drive-thru on Army Post in Des Moines. When I arrived there was one car between me and the order point. They pulled up to the window and the girl came on and said, "please wait." While I waited cars began to line up behind me. After over seven minutes of waiting, I said, "HELLO?" very loudly several times, with no response. I got on my phone, looked up the number and called. I asked if a manager was available. The guy who answered said they were not. I told him that I had been waiting at the order point for over 7 minutes now after having been told to "please wait" and that cars were backed up behind me. I heard him tell the order taker, "there are cars at the drive-thru." She came back on and said, "Can I take your order?" No apology, no common courtesy, nothing. I said, "you asked me to wait over 7 minutes ago!" She quickly replied, "Well, go ahead and order!" It was so rude a tone you'd have thought I was her worst enemy! I placed my order and when I got to the window they were all laughing.

I tried to reach a manager at this location via phone several times, but they always said he was unavailable. I wrote the comments on the DQ site and about three weeks later the manager contacted me. Instead of even an apology, he was defensive. He claimed that the staff are "good kids" and that they definitely were "not laughing at me." So to him, the biggest issue was the focus of their derisive laughing instead of addressing the problem and even being polite to offer an "I'm sorry about that."

As I stated to them in the DQ web form, I plan to post this experience on the sites I frequently visit that rate businesses so that others are aware of this blatant contempt for customers, rude attitudes and complete disregard for common courtesy with even an "I'm sorry." It was beyond ridiculous and completely uncalled for. I can see why there are no surveys on their receipts like many restaurants have, because the customer is clearly last on the minds of all at this location and...

Can I give negative stars? This place was awful! We got there about 30 minutes before closing time, and two cars in drive thru. We order two blizzards and wait for our turn to get to the window. The girl at the drive thru window tried to hand the car in front of us our blizzards, which the person in front of us took and then a few moments later decided to HAND THE BLIZZARDS BACK THROUGH THE WINDOW to the employee. No biggie, right? Just throw them away and make us fresh new blizzards, right? Ones that hadn't been exposed to 90 degree weather, bugs, and complete strangers....but this employee had a different idea. The person in front of us pulls away and now its our turn. I pull up and see the two blizzards sitting there beside her, all soupy and melted and dripping down the side of the cup. I pay $8.55 and she asks me "Would you like lids?", which my answer was yes. This employee has the gall to proceed with putting lids on the ALREADY MELTED BLIZZARDS THAT THE PREVIOUS CUSTOMER HANDED BACK THROUGH THE WINDOW! So, as a paying customer, I confront her about it and ask if those blizzards were the ones the previous customer handed back to her. She looks at me as if I am stupid and says no. So I ask again and ask her if she is sure. Again, with a guilty look on her face, she denies the fact that they are and claims she just made them (no way she could have considering I had been watching her for the past 5 minutes). So since she refused to make us fresh blizzards, I decide to just deal with it and she hands me the blizzards. That is the end of the experience, right? Nope, theres more! The blizzards she hands us are completely covered on the outside of the cup with melted ice cream. By this time she had already slammed the window in my face, but I decide to wave at her and politely ask for napkins. She throws the napkins at me and slams the window in my face once again. Can you believe these are the type of people who demand to be paid $15 an hour? Never again will I be back at...

well came there around 7pm tonight with the wife and kids. ordered as normal. drove around to window and witnessed a worker wiping the lip of my cup with a random towel sitting on the counter. mind u was previously touched by another worker and just sat there. asked if i could get another shake made as i don't think that towel is sanitary enough to do that. worker then just swapped out lid🤦 workers didn't understand what i was trying to say was dirty. one worker tried explaining to me that the towel gets washed between each car. well I'm pretty sure that towel was just laying there and not washed in a sanitizer bucket of any sort. During this time a third worker had touched the towel and sit it back down what I'm assuming was for the order after me on counter. Very unsanitary to be using a large towel like that which could possibly get into the shake itself as they wiped my shake without the lid on🤮 had to ask three times to get a new one made. definitely will not be returning back to that...