Popeyes Louisiana Kitchen — Restaurant in Des Moines

Follow up- 3 weeks later and still radio silence from this Popeye's.. was honestly hoping they would at least make an attempt to make this right for me.

I feel like I am the victim of a practical joke right now. I had some family in town this weekend and Sunday evening we were trying to decide if we wanted to go out to dinner or order something in. I mentioned that we could order some food from Popeye's and everyone agreed that this was a fantastic idea. I placed and paid for my order online- at 5pm on Sunday. I drove directly to the location, arriving a bit before 530pm. THE STORE WAS CLOSED! No signs up, nothing online to warn me-- just took my money and nobody home. But wait, this story gets better... I checked my bank account when I got back home (after having to figure out where I was going to get food now that we all had our hearts set on Popeye's, going to another place, ordering, waiting, etc.. huge waste of time) -- so I check my bank account, and the money had not been withdrawn. At this point I was still annoyed and disappointed, but at least I took some solace in the fact that they didn't just take my money for nothing. Guess what? 2 days later, the charge shows up- for $28.88. Keep that number in mind. I reach out to the customer service portal and they offered to send me a $20 coupon for the inconvenience. I thought that was a decently fair offer, right? So I agreed- yes, please refund my charge of $28.88 and I will take the coupon and go get some chicken next time. Imagine my shock when the customer service rep informed me that "The coupon is instead of a refund." So basically this company would like me to purchase a $20 coupon for the low price of $28.88 and the huge inconvenience of driving across town to arrive at a restaurant that just wasn't...

This review is for an employee named Connie at this location.

Typically people go through the hassle to write a review due to a negative experience. This is not one of those reviews.

Today I brought a co-worker who has never had a Popeye's chicken sandwich in to experience it for the first time. Since this was his first experience, I ordered the new classic blackened chicken sandwich (phenomenal by the way...I dare even say better than the original classic!) and he ordered the spicy blackened sandwich.

We split the sandwiches in half so he could try both to see what he liked better. Shortly after doing this, an employee named Connie came out to talk to us asking how we looked the new sandwiches and let us know she was the one who made them. We proceeded to tell her this was his first time ever trying a sandwich here and we were taste testing them to see which we liked better.

Connie replies "I'll be right back".

To our surprise Connie returned with two different sandwiches for us to try as well! This caught us off guard but this small act of kindness quickly not only made our day but made this a very memorable moment.

Now I'm not saying everyone should go here and expect to get something free, I've been to this location a few times and this is the first time this has ever happened, but today's world is filled with so much hate and critique, acts of kindness like this are appreciated and the folks who do them should be recognized.

The world could use more Connie's and less Karen's.

Thank you Connie for making this a...

Quite possibly the worst service I've ever seen in the fast food industry ever. With that being said, going inside of the building waiting a half an hour for two sandwiches was never more exhilarating in my entire life. Multiple storylines developed in front of us from the cashier going to the bathroom but the cook in the back thought she was in her car so they clocked her out. Then she came back and was forced to clock back in but her drawer was wrong so she still couldn't take her order. Then the manager came over to the front. Asked us what we wanted. Didn't put anything into the register and gave us drink cups. We sat and drank our sodas watching as more arguments dispersed in the kitchen and I overheard a drive-thru worker said she was" sweating like a Hebrew slave". It was quite literally the shortest half an hour of my entire life. Finally, the manager however replaced the drawer in the cashier took our order. We paid and we went outside, only to find that we were missing a sandwich. In short, if you want food, go through the drive-thru. It's significantly faster and a lot less issues( actually more often than that we found we had more food as multiple of orders have ended up giving us extra). But if you want the true Popeyes experience and aren't starving, I would 100% recommend going in the front and waiting the 45 minutes to find out what's going on in the Popeyes...