Scooter's Coffee — Restaurant in Des Moines

This is a drive through coffee place with healthy drinks and breakfast sandwiches. There is no dining room indoors and there is no place to sit outside. The only way to get service here is through a drive through lane. Since I was on foot that day, this place is right next to my bus stop and there were no cars waiting, I walked up to the order box in the empty drive through to see if I could get a to go drink and breakfast sandwich. After looking at the menu and deciding what I would order, I attempted to speak to the person taking orders on the drive through intercom. Unfortunately there was no way to let anyone know I was waiting to order as an automobile somehow alerts the person inside that they have a new customer waiting. A car pulled up behind me so I decided to approach the window to order that way. When I got to the window, the guy working there was surprised at somebody on foot but he was glad to take and fill my order. For my hot sandwich, I was able to watch the whole sandwich prep easily through the drive up window. I was disappointed to see that the pre cooked sandwich was simply pulled out of a plastic wrapper and cooked in a microwave for a couple minutes while my drink was made. When the guy handed me my drink and sandwich I took a quick bite of the sandwich, which tasted good but was fairly small for the price asked. Still, it wasn't the experience I was expecting and it seemed a bigger let down to see it was simply reheated. It was not great to pay somebody to microwave food I could have grabbed somewhere else for half or less than half the price that I paid. It was a good sandwich but tasted no better than other pre cooked/ready to microwave sandwiches I have purchased elsewhere. The drink was good-a fruit infused energy mix. Hey, advertise it how you will but I don't get any energy from energy drinks. Just advertise it as a combo tropical fruit drink for my taste. Perhaps describe it as refreshing but not packed with energy. Anyway this was a good experience overall but I wish there was an easier way to place an order when not having an automobile for the drive through. The next time I will try the coffee and something sweet to go with it.. I have heard the coffee tastes good and is nothing like the over brewed and too strong tasting coffee like Starbucks, And I have heard the sweet treats are tasty. I am excited about giving your coffee and sweets a try! See...

I don’t know what has changed here or who y’all hired, but I will not be returning to this location! One thing I always see Scooters advertise is consistency, and that has not been the case. To preface this review, I’ve been a customer at this particular scooters for well over a year, with the same order every time. After returning drinks on multiple occasions over the last month or so, I decided to start paying for an extra shot of espresso- just to avoid having to send back drinks that taste like they didn’t have coffee in the first place. Today was the last straw. I went and got the same thing as always- peanut butter crunch blended (with an extra shot so it would taste the way it’s supposed to), and the drink I received tasted like a peanut butter smoothie. It was disgusting! I asked for a refund, to which she said she does not know how to do. They re-made it and the next time around it tasted bitter, like it didn’t have any peanut butter at all. I got my refund after that, but it’s honesty so irritating to have to send back drinks or ask for a refund in the first place. The coffee has not been consistent here, and I’ve been spending extra just for it to taste normal up until now. Not to mention this location refuses to take $50’s because they “aren’t allowed to”? Ridiculous. Oh and in case you’re wondering, I went to a different location after I left this one today, got my peanut butter crunch blender and it tasted normal! Without having to get an extra shot. Please do better, if I’m paying $7 for a coffee I expect it to be consistent, and most importantly I expect it to actually taste...

Never in my life have I pulled up to a drive thru speaker and hear “give me a sec” ?? You’re kidding me.. later I came to find out this lady’s name was Helen. I get up to the window and after ordering a LARGE I was handed a medium… okay. I ask if my sister was there and she rolls her eyes and says “yea.” Fast forward, my sister tries to ease the awkward situation by asking if her and I look alike, Helen rolls her eyes again and muttered something under her breath, I’m not entirely sure what. She walks away and my sister warns me that I should probably just wait for her shift to end to see me because Helen will get mad I’m sitting there… I’m sorry, but your drive thru was empty!! I wasn’t doing any harm chatting to my sister. As my sister’s shift comes to an end she walks to take out the trash, (that only she takes out because Helen makes her do it every shift) and asks me if I saw Helen walk away. This is because no one can find her. Interesting you’re a shift lead, but disappear on your coworkers. Do...