La Jalisciense Supermercado Y Taqueria — Restaurant in Detroit

Wish I could leave no stars. Stopped by here to try them out, and was quickly turned off with everything.

The food smelled weird and was nasty, the restaurant part of the building smells weird as well. Upon receiving the food, we mentioned the food wasn’t good to the server and stated we were didn’t want it, and was leaving instead.

The waitress walked away to check with someone, just to come back stating all sales are final, and that she could only offer 15% off the order.

Offering 15% off an order that any customer has stated was nasty and smelled weird, “slap in the face”. It’s like hey I don’t care about anything but making money.

The 15% off the order was $1, and they kept stressing that’s all they could offer as if that was a huge chunk of the bill. We left all of the food because who’s taking nasty food with them, or leaving with food from anywhere that smells funny or bad.

The total of the bill was $42.36, so they didn’t even take the 15% off the entire bill just off 1 of the items.

Upon leaving we called back to the establishment to speak with a manager, she states her name was Renee, she stated wasn’t there at the time, asked if we mentioned the issues while we were there as if I didn’t just tell her the waitress was aware of the issue. She then states all sales are final. I mentioned to her there is no where on the door we entered saying ALL SALES WAS FINAL. She then for quiet and said well it’s posted.

I asked her where was this sign posted, she said it’s on the carry out door, and I told her it wasn’t on the door we entered, nor was it on the tables we sat at because we dined in. I told her they can’t just post the sign out of sight, or claim it’s posted and then not offer refunds for terrible service, and food. She then gives the call off to another “manager”

This manager states her name was , who then ask what’s going on I tell her. She starts off with why didn’t you say anything while you were here. So this now makes my 3-4 time repeating myself to someone else about how the waitress went to the back and came back offering 15% off the order.

I’m asking her what’s the problem with refining an order any customer isn’t satisfied with vs Jeep saying all sales are final, knowing it’s not posted everywhere, so people will know prior to entering the building. She then ask me was the food nasty because we didn’t like the taste of it, or if the food was nasty because of the taste, as if that’s not the same question twice. If a customer states they don’t like something, how it’s bad, smell, weird and nasty why the interrogation.

I told her there was no sign on the door we entered stating all sales were final, so the followed up asking we came in through the entrance? As if coming through the window was an option. Even the drinks was off in this place

Never again ‼️‼️

And in response, to the response from the establishment,

You know good and well we weren’t satisfied upon leaving, why would anyone leave satisfied after wasting their time and money and nasty food, hence us calling back after leaving about the same issue

You mentioned we are the food, which is an overstatement, the food was not ate, we attempted to eat the food that was ordered but of course, like we stated before it was nasty, disgusting and smelled weird. How else would someone know their food was nasty if they didn’t try eating it?

The food was left in the establishment, with the trash service.

And you’re now talking about the policy can be found online. Wtf comes in a restaurant to dine eat, and then go online to look for a policy, things of that sort should be POSTED throughout the establishment, and if it’s more than one door for entry and exit it should be posted...

My first experience with this restaurant was a carry out yesterday 2/12/2022. I like trying new restaurants and ordering items I've wanted to try. I've always wanted to try the birria tacos and wound up ordering 3 items mentioned in video I saw on Facebook. I also ordered the "little volcano". I ordered my meal for pick up from the website. As I learned the order was done on their website but via "Chow Now". The notification advised my order would be ready "around 3:21 pm". I arrived to pick my order up around 3:30pm. My experience at this point was far less than enjoyable. I proceeded to the counter where I was directed to retrieve my order. Although there were several people (I counted at least 5) behind the counter, one was no less than 5 feet away from me, not one person addressed me for at least 5 minutes. As I patiently stood at the counter waiting to be acknowledged to pick up my order, no one attempted to help me. Finally I asked the young man standing no less than 5 feet away, "Where do I go for a pick up?" At that point a young lady approaches the counter where I was standing and asked my name. They had no record of my order which was also paid for on line. The young lady took my order and told me it would be 20 minutes. Now I'm a tad bit irritated as I ordered it on line to avoid waiting on the premises for my order. The KICKER was after she took my order she instructed me to take the receipt to another area to "pay". Uhhh NOPE... my order was paid for on line.

I gathered and calmed myself as "things" happen. I waited patiently for my order. My order was ready. I checked my bag as I always do before walking out to make sure all of my items were packed. Yes, I ordered 4 items, 4 were in the bag. I didn't eat the meal until much later in the evening. As it turns out, my "little volcano" did not have the sour cream as noted on the "menu" on line and my birria did not have tortillas as mentioned in the video but not on line.

On the brighter and much more positive side... the torta was excellent. I ordered it with Mexican sausage. The huarache I ordered with marinated pork.. not bad. The guacamole (little volcano).. superb. I haven't tried the birria yet. I was disappointed that there was no tortillas to eat it with. I'll try it today.

The 3 stars was for the taste of the food. I'll give them one more try, maybe dine-in to see...

I was up-charged and when I contacted them about it, they ignored me. Take a close look at your itemized bill before paying here.

------- Updated below. As the owner has stated, we did converse about this and direct quotes from said conversation can be found below. After receiving an incomplete refund, I stand firmly by my original review.

The orange juice was charged at $14 vs the $9 listed on the menu, $5 was meant to be refunded from this bit. This $5 was previously taxed so I should also have received a 6% refund of $0.30. And seeing as the tip I originally left the waitress was $14.31 and I reduced my tip to 10% (or $6.65), this portion of the refund was meant to be $7.66. The total refunded amount should have been $12.96 but I received $12.

Admittedly $0.96 isn't a big deal but the lack of principle is.

LA Jaliscience's action: $5 refunded for beverage, $7 refunded for tip, $0 refunded for taxes.

My request: "I visited La Jaliscience on 4/20/24 and was charged $14 for an orange juice that was clearly listed on the menu as being $9. I thought something was odd about the waitress coming to me and saying, "this is going to be your total," instead of showing me the itemized bill. But I told myself I was being unreasonable - I was not, and I should have made a point to see the itemized bill. It's especially upsetting because despite my not enjoying the food or the waitress' service I still tipped her 20%.

I'm reaching out in hopes that you will do the honest thing and refund the $5 for the juice. The original bill total was $71.53, subtracting the $5 for the up-charged orange juice would bring the true price to $66.53. I'd also like to reduce my tip from 20% to 10%, 10% of 66.53 would bring her tip to $6.65.

I appreciate your help in this matter, I have attached the original receipt to this email."

LA Jaliscience's response: "I apologize for the inconvenience, I will refund you the $5 and decrease your tip by 10%.

Thank you for visiting us, hopefully we can get this...