Wendy's — Restaurant in Detroit

This Wendy's is terribly mismanaged and understaffed. Evertime that I come here, the lines are always long both drive thru and inside. I went to this Wendy's to purchase a sandwich inside. After a lady made her purchase, THE LINE DID NOT MOVE (six people were waiting in line, including myself. The cashier was ordered to assist her team members with the drive thru while customers stood in line waiting patiently). I said, "We've been waiting for a while. Is someone going to take our orders?" I was given an answer that basically said that we're understaffed. Listen, I'm not upset towards the staff at all. My gripe and frustration is with the owner(s). What's the point of owning a Wendy's franchise if you won't hire proper staff to manage, take orders, and clean at this location? It is time for...

The atmosphere was clean but that just wasn’t enough unfortunately. We had to wait 5mins for the cashier was in the bathroom while everyone else on duty walked around like a headless chicken, then the cashier finally got to taking orders and messed up BOTH orders!!! The guy making the sandwiches made them both wrong, the nuggets weren’t fresh, and the fries we blended with old fries that clearly should’ve been tossed out!!! We didn’t go complain but when asked for some ketchup the guy making the sandwiches literally THREW a single pack of ketchup at us and when a complaint was said about that he had the nerve to ask did we want 2 individual packs…for two orders that were both upsized!!! Never again smh fast food has drastically...

I’m rewriting my review to update people about a thief that work at this Wendy’s location. Yesterday I ordered something form the drive thru and the young man that took my card stole my information. He gave me just my food back and I didn’t realized he still had until 15 mins later which i returned and got it back not knowing this whole time this guy wrote my debit card number down. The next day after I received alerts on my phone saying someone made transactions on my debit card which i still had. This guy spend over thousand in online purchases on my card. I have filed a police report to follow on this. Please everyone be careful and beware of...