Taco Bell — Restaurant in DeWitt Charter Township

I feel like I expect the bare minimum when going to any fast food restaurant. Somewhat quick experience, correct order and decent customer service. Anything else is typically a bonus.

Last night, I go here and I waited over an hour for my food. It was a mobile order off of the app. I pull up to the speaker and let them know I am here for the mobile order as usual. I give the staff member the name of the order and she says she doesn't have it. I give her the order number and confirm the address. Still doesn't have it. This staff member then goes as far as to lie, and says they actually do not have any mobile orders. I tell her that I have a charge for the order, and have already confirmed the number, name and address so we need to figure out a solution. She must have expected me to just throw my hands up and drive home empty handed, because after I gave her the most minimal pushback, magically she found the order. Under normal circumstances, I wouldn't bat an eye at this, I would chalk it up to a system error and move on. However, you will see why that is not the case here.

This line is slow. It is notoriously slow at this location, but it is taking minimum 10 mins per car at the window. At this point, I would have just left, but sadly I had already committed $50+ on their app. While we are waiting, I hear this yelling from the front of the line. It is so loud, that is echoing off of the RVs in the lot next to us, so I luckily hear every word from 3+ car lengths away. Someone, later found out to be the "manager", was having a colorful argument about our order. I know this, because she was using my name, along with a plethora of vulgar words and insults. This, as you may guess, doesn't sit well with me. I was dying to get to the window to see what the fuss was about.

After 20 more mins go by, we move up two car spaces, and get to the window. We then meet Rayne, the "manager". She had an unpleasant tone, long face and minimal words when she handed us our drink. She then made the only smart choice that night, and elected to switch out of the window with one of her employees. This employee, and the others we spoke to that night aside from Rayne, was very pleasant, helpful, and customer oriented.

I was at this window for 15 mins and, as mentioned, was intrigued with the conversation I had overheard earlier where my name was being used. Rayne's employees were more than happy to share exactly what happened. Rayne's boyfriend had shown up, and she chose to air out her work frustrations to him, so loudly that paying customers were front row for it. With a drive through packed with 10+ cars, and wait times of 50+ mins for mobile orders, Rayne the "manager" left her staff and opted to have a 10+ min colorful rant about her pretty standard interaction with myself. Again, this whole rant was audible to the entire drive through. I can understand work frustrations, but there is a time and a place, especially as a "manager". Her employees were also glad to let us know this is not the first time it has happened, and is actually quite common.

I was mad at the manager for her treatment of myself and my family at the time, however, I get over things pretty quickly. I truly feel sorry for the staff. They are clearly in need of a more competent, mature and customer oriented manager. They were all so nice, helpful and deserve better leadership. No manager should would ever leave there staff during a rush. No manager would ever insult customer within earshot of them. Out of respect, I will keep the others names out of it. Whoever is in a position of change can just check who was clocked in on the night of 9/13, as Rayne was the only issue.

The franchise owner I'm sure would love to collect a few hundred dollars more a night. I lost count of the cars that drove past us because they either gave up or decided not to try all together due to the absurdly long line and wait.

I go here every so often out of convenience, however I will gladly go out of my way to avoid this location until...

Looking at the menu in the drive through, no one behind me. I was asked if they could take my order, I told him it will be a minute as I was looking at the menu! After the second time of him asking, I informed the cashier, I was still looking at the menu and to please be patient. The worker at the window, took my card and handed it back, and you could clearly see he had an attitude. When he handed me the food, I asked for sauce at that time, because he didn't give me even a second before that to even ask. He proceeded to grab a handful of the sauce, and harshly handed them to me then he slammed the window. I sat there for a second, then I drove around and went in to talk to the manager, Come to find out the man giving me the attitude IS the manager. I went all Karen on him, and I'm proud of it. How dare he give any customer and attitude, simply because I asked him to be patient, because I was looking at the menu. I spent $40.00 and got nothing but rude customer service. Who do these kids think they are now days? I will never return to Dewitt Taco Bell. He also threatened to call the police on me, I told him to go for it, I have never been in any sort of trouble not even a ticket and I'm 51 years old. I'm so tired of the disrespect. Cashier was Orion R. At 5:45pm 3/22/2024 Order number was 191 8...

I went to this TB last week and have given them a week to respond to my feedback call but I have heard nothing. We ordered 4 box combos and had 1. Items missing, 2. Ridiculously low portions (see potato bowl pic), 3. Items crushed and falling out all over in the bag, 4. Long wait time. We ordered on the app and when we pulled up we had a long wait. We are ok with that if they were taking time to make my family dinner with care. But we received a bag full of mushed food, (see pics), and items deranged in the bag. I had to rewrap some of the burritos in order to eat them. Our portions were a joke. The fiesta potato bowl was half full and placed upside down in the bag. Both of them! And they were stale and tough. My other items such as Chalupas were also cold. Come on TB, I’ve been to many TBs all over Michigan and this was pretty disgusting in my opinion. I really would have loved to hear back and given you guys another chance. If you can, pick another location. There is another one down the street on Cedar and the service has ALWAYS been great there with great food to match. This one so happens to be closer to my home but I’d drive further for my TB for my food to...