Papa Johns Pizza — Restaurant in Doral

I ordered a pizza a few days ago. As soon as I put my order in online I called the restaurant to ask them if they can run it thru the oven twice. The guy that answered had a bad attitude and said we can’t do that it will burn. I’ve had this done and several other locations with no problems. I then said I want it extra well done that’s fine he said we can’t cook it twice and hung up on me. When I got to the restaurant to pick up my food I ask the girl at the register that the name of the guy was that answered the phone. She said I can’t tell you that. I told her I wanted to make a complaint and I want to speak to the manager she said I am the manager. I explained what happen and she said I can run it thru again if you want. I said why could he just do that when I asked. All he had to say was unfortunately at this location we aren’t allowed to cook food twice thru the oven and that would have been the end of it. Instead you get an attitude and hang up. This place has people working there with no customer service skills. This will be the last time I ever go to this...

I normally don't write bad reviews unless I feel neglected or mistreated and unfortunately... this was the case when ordering a pizza delivery to my location from the 619 NW 41st, FL 33178 Doral branch. When I called to follow up after an hour... they said it was my "fault" for not answering a call that I never received and they had to cancel the order. they said it with a very rude and grotesque tone of voice without even confirming my phone number first or offering an apology. Instead, they challenged me to confirm my phone number first when I asked if they probably had it wrong... Apparently, the "Manager on duty" (It was 7:30 pm on 06/20/2019) gave me a despicable attitude and treated like they were doing me a special favor... and to make matters even worse he said " He doesn't like to play that kind of games" Seriously!!! This is the FIRST time in many years of doing business in different industries that I get treated like this. Papa John's has been always a favorite for Pizza... Frankly,...

5 stars - the pizza was excellent 0 stars - customer service

First of all, the pizza I got was excellent. Fresh, tasted great, plenty of toppings. I went in to get my pizza that was ready and pay and both employees up front were on the phone taking orders from customers. I have no problem with that and patiently waited a good 5 minutes for one of them to get off the phone. One of the employees puts in a card number manually, then hangs up the phone, asks for my name, grabs my pizza and tells me careful it’s hot. Here’s where I have a problem - He then tells me to wait for the other guy to pay and proceeds to the back to make pizzas. It would’ve taken him a minute to let me swipe my card on his register and I know it works since he put in a card manually but no- I then had to wait another 5+ minutes for the other guy to get off the phone so I could pay. Asked for napkins and got 2 crumpled ones for two pizzas. I didn’t dare ask for anything else. I just wanted to get the heck...