Domino's Pizza — Restaurant in Dothan

Horrible horrible service. The whole place. I've got plenty of stories. But here's just one. We live right down the street from this Domino's. I usually walk to pick up my order, but my wife and I were busy. We had actually ordered a pizza a couple of days ago and had it delivered. I believe it cost around $3.00 to deliver. Well this night we ordered the same exact thing and decided to have it delivered. Well we waited and waited for over an hour. Keep in mind that it's literally maybe a half a mile away. Finally the delivery driver showed up. My order was around $18 before the delivery fee ect. I said okay how much do I owe you. He said $32. At first I thought he was just messing with me. I halfway laughed because it was so outrageous it had to be a joke. Well....it wasn't. I called the store because obviously it had to be a mistake. The manager said that it wasn't. I said okay I ordered the same thing about a week ago and it only cost me about $3. He said yes because last week there the order was not on the specials menu or some nonsense. I told the delivery guy to take it back. Because for $14 extra dollars for a delivery fee I'd walk over myself and get it for free. The manager said that okay with him. When I get there. And they new I was coming. They wouldn't open the door instead they make me walk through the drive thru. I get there and I'm livid by then. Keep in mind now that I walked and still beat the delivery driver there. The manager started asking me why didn't I know about the delivery fee extra. I told him because the person who took my original order kept hanging up on me. The first time he didn't get my order name. Then he hung up before I could give him my address. And when I told the manager that. And the only thing the whole Domino's crew did was pass blame from person to person. Blaming this and that. Not one person took responsibility for anything and not one apology what so ever just blame shifting and no one took responsibility and not one person is held...

It's bad enough consumers are putting up with over inflated prices. From restaurants but their is no excuse for the bad service that goes with it when customers spend 40 bucks for a medium 3 topping pan pizza and a bread twist they want the order right. First Marcos on Ross Clark circle two weeks ago delivered my order to the wrong house. When I got it it was terrible. I didn't eat it I returned it the next day and they refused to refund me. So I try dominos a couple of days ago and got more lousy customer service my pan pizza was wrong it was not a pan pizza and they forgot my cheesey marinara sauce 40 bucks. So I am now screwed over by two pizza places in Dothan so I call the manager. He tells me he is giving me a credit to be used at a later date. So I except his offer only to find out he lied. My problem was they refused to deliver that order even when I offered to pay the delivery fee. So I told them where to go and called. Papa johns finally, A extra large pizza with 3 toppings and garlic knots 30 dollars and it was great. Hot. Right delicious and fast. So Domino's I am saying good by to your lousy customer service and hello to Papa John's and Domino's please don't reply to my review with some pre written appology that you don't mean. I now think it would be appropriate if you offered my money back and not some stupid pre...

Would be great if could fill orders correctly & on time. Pity cuz the food is excellent. Frustrating that the pizzas are great. Cinnamon knots are terrific & same for cheesey bread. Only problem...no one there can tell time. Ready in 20 minutes means 60. Just learned to multiply 3. Yep it took 60 minutes for 20 minute order but I knew that going in. Nobody wears a wristwatch anymore jus keep peeking at cell phones. Gotta love it! Reckon that's why I keep returning. Imagine if they told the truth they think you might go elsewhere. Well, today I was wrong. Order cinna knots allowed 45 minutes on sliw day. Arrived at drivethu to pay & advised to park they bring out. That was another 45 minutes.. Back to drive thru. Finally handed garlic bread w extra icing. Wrong! Canceled order & 10 minutes later got a refund. No desert for me tonight.

Was craving thick crust mush, pep & olives cut in squares w lemonade...$19.00! What? Auto order added 9 bottles of lemonade. Finally got human & pie for $9.50 but arriving @ store was a "problem" (again) & had to wait yet longer for remake... without drink but charged for drinks.....then corrections. Arrived home to discover that wrong crust AGAIN! Overcharged. Underdelivered. Not correct order. Incorrect charges. Be great place to open a real...