Hardee’s — Restaurant in Dothan

I was visiting the area and had a great experience with Hardee for lunch Christmas Day. (Was glad they were open!) Service was great and food was fresh and very good. Decided to go back for breakfast today. The employee who took my order made me feel like I was bothering her with my questions. I didn't know the menu and was asking if I could add egg to certain sandwiches. She never answered my questions she just added it to the orders. Then got impatient with me when I asked to make them combos. She was mumbling and voicing her frustration to one of her coworkers while the speaker was still on and I could hear. I was just as frustrated. But gave grace because I figured she was likely a teenager. But it was very unprofessional. When I got to the window, a lady who was likely the manager continued to help me. She was professional and completed my order. The young lady who took my order was in the background texting on her phone. I knew it was her because I heard her voice. Note to the manager, the young lady would have been more customer friendly if she was not allowed to be on her phone while working. It is also unsanitary if she is handling food. The food was still very good. I will come again and was very happy I tried the food for the first time. However, we need to teach our youth how to be professional at work. Gave a low rating due to my customer experience. Customer service...

If I could give this place zero stars I would I'm not a big fan of hardees food from the beginning but I never did mind eating it every now and then so I decided I wanted a chili dog and I go on my lunch break and waited 25 min for chili dog get my food and it's cold I call them because i had to get back to work and I tell the manager and the manager knew which order I was because she said she fixed my order herself and she even got onto the girl for not giving me my order and skipping me and giving out other orders and she would gladly replace my order next time and she wrote my name down for a ticket so today I go and I explain to them who I am and how I was suppose to have a ticket on file the girl gets a attitude and tells me she can't find my name and she acted like she doesn't believe me then she said she will gladly replace one chili dog instead of my whole meal ($5 box 2 chili dogs) and I told her I'd rather speak to a manager and she said "Fine but what are you going to order" and I'm like what are you serious "So I tell her I'm not going to order anything it is fine I'll just never eat at a hardees especially this location again" and she says flat out "Okay I...

If I could give this Hardee's ZERO stars I would! I have never been more disappointed in service than I was today. My family and I have been going to this Hardee's almost every Sunday for months. So much so that the cashier knows us! Today we were greeted by the same sweet cashier but the manager and other staff were rude, talking about their personal life and 2 managers were discussing other employees and the fact that he was fired as of today because he hadn't shown up. When I expressed that I was very disappointed in their actions over my order not be correct I was told that I was wrong and that no one was laughing at the fact my order was wrong but at another employee. Regardless of the reason for their behavior, it was an awful experience and their actions were less than appropriate. One employee turned to the others and cracked a joke when I asked for the general managers name and number. You are grown folks, act accordingly and when you are in a position of service it's your job to make others...