KFC — Restaurant in Douglas

Honestly, I'd give this place NEGATIVE stars if I could. My family ordered a BIG chicken box meal with fixings and several drinks including the new Exclusive Mountain Dew one KFC has. By the way, it was awesome like summer tropics in a drink. None the less, our order was incorrect when we got to the window. They supposedly corrected it and we paid. They gave us all but one drink and had us pull up to wait and stated they'd bring it out. We waited FOR TWENTY MINUTES before bringing it out. Then argued to say they gave us all our drinks already! I tried to check it while my wife went in to get the drink and spoke with the manager on the rudeness of his employees and the wait. Plus we didn't seem to have the sauces we asked for but, according to the one who took our order we had already. The manager gave us more any way to be sure. Meanwhile, while I'm checking the food I couldn't do it too well sauce their was sauce leaking from two of the containers. I counted them and looked the best I could since by this time it was dark and I didn't want to end up spilling the leaking containers. So . . . We get home (another twenty-five minutes away) and CAREFULLY begin to take out the sides--having to wash them off because of cheese sauce on top and HOT COLE SLAW at the bottom!!! Apparently the made the sides right off and IDIOTICALLY put COLD COLE SLAW at the bottom to now be hot as well! Then we have NO GRAVY AT ALL for our TWO mashed potatoes! The number of containers matched because in two were our sauces the guy rudely said we had. I guess whoever fixed it assumed the same that those two were the gravies. So we call to complain again to the manager and he HANGS UP! CORPORATE is so going to hear of this! We'll NEVER go to this one again. We've only had bad experiences here but this visit was the straw that broke the...

There was a mixup on my order through the drive in window. After driving home, I reluctantly decided to go back and have the typical quick serve restaurant “fight” for what I ordered. Preparing my argument in my head, receipt in hand, I walked inside to get the correct item I ordered. The manager very quickly and kindly asked me if there was an issue. I explained and with no hesitation she proceeded to get the correct food, very fast, fixed it herself, did not blame or get on to anyone in front of customers. She apologized for my inconvenience and asked if there was anything else she could give me to improve my experience. I requested to purchase a couple biscuits and she refused my payment, giving them to me, apologized once again. A professional friendly person that didn’t make me feel like the bad guy and who was completely respectful was the best thing I’ve seen in a quick serve restaurant in a long time. Long time! This team member and the other friendly folks here deserves some recognition from KFC. The team was nice but this manager (I assume) should be training others on how to handle situations like this. Super impressed since I walked in ready for the typical quick serve battle to simply get what I ordered, in the bag on the first try. Mistakes happen, but how she handled the mistake and my full experience has compelled me to now take time from my life to offer some thanks and gratitude to a rare and deserving member of this KFC team. I feel bad because I did not get her name. But look at the time and date and KFC will be able to Thank her...

⭐️⭐️⭐️⭐️⭐️ Chicken and waffles? More like love and therapy.

I walked into KFC for a casual meal and walked out questioning everything I thought I knew about flavor. Chicken and waffles? Who approved this mad genius combo? I’d like to shake their hand… and then ask them to adopt me.

The chicken? Crispy like it got a pep talk from a motivational speaker. The waffles? Fluffy enough to qualify as a pillow. Together? A sweet, salty, crispy-soft harmony that made me see God for a second. I think he was holding a spork.

Would I recommend it? Absolutely. Would I eat it every day? Also yes, but my doctor has politely asked me to stop texting him pictures of my lunch.

In summary: 10/10, would fight Colonel Sanders in a duel just to...