Wendy's — Restaurant in Douglas

I'm not sure if this was just a bad visit, or the new normal situation at this location. It is entirely possible that it was just a bad day.

First the staff seemed very friendly and helpful. The food was the standard high quality and tasty Wendy's fare. Then things started to get bad fast.

It took much longer to get our food than I've ever experienced at a Wendy's location before.

The condiment station was out of ketchup cups despite that both dispensers seemed full. I asked the person at the register for cups but they only offered to put packs on our tray. For our preferred method of eating fries it was woefully inadequate.

One of the reasons we had chosen Wendy's was specifically because of the type of multi choice Coke dispenser it had. Unfortunately it appeared that half or more of all the choices were unable to be selected. While possible that there had been a coincidental run on flavored sodas I find that unlikely because it wasn't but around 1130 am when we first got there. More than one customer attempted to let the concern known, but I'm not sure if the person at the register fully understood what they were trying to communicate.

We left for other business and came back later to get a couple of Frostys through the drive through. There had been much point of purchase advertising a 50 cent deal on both chocolate and vanilla. However we were informed that they only offered chocolate (not sure if they were just out of vanilla or never had it at that location).

Both visits were disappointing and not indicative of what we normally expect...

Oh my gosh!!!! This was just "One of Many" best drive through food places that I ate at during my visit in Gainesville Fl..!!!!!! My burger🍔 was cooked to Perfection!!! When I unwrapped my burger there was hot melted cheese all over the wrapper and the hamburger!! Which I love when it's still fresh and steaming💨 hot!!.The drive through had very fast service even though they were very packed out & busy!! As I pulled in and seen ALL the traffic and line, I just knew that it was gonna be a long wait and to my surprise I was in and out of line in NO TIME as well sent on my way with some very tasteful, fresh and steaming hot food!!!The staff still took the time to treat us friendly in spite of how busy they obviously were!!! This was a very busy place but don't let the traffic deceive you and trick you into not stopping because if you do you will be missing out on some really good food!! The parking lot and outside of the building seemed fairly well clean! Oh yeah, I almost forgot!! Thier sweet tea was also to die for!!! It was also made to perfection!! Most restaurant's tea has a hint of a sour taste to it and is either to sweet or not sweet enough. It had an incredible flavor and tasted like it was just freshly made!!! I would highly recommend this Wendy's based solely on my personal experience and...

i get being busy i work at a restaurant myself but even then they weren’t that busy there were 2 cars in front of me and no one inside. the lady over the headset was rude she was not paying attention to what i was ordering i had repeat myself multiple times while she’s sitting there continuing to cut up and laugh with other workers. all i wanted was a baconator large sweet tea large fry and a classic chicken sandwich with a all natural lemonade i received a large all natural lemonade with baconator and large fries. but you can clearly tell they weren’t paying attention when making food because i received another baconator with toppings that go on a CLASSIC CHICKEN SANDWICH (lettuce, tomato, mayo, pickle) that was just simply playing around to much and not paying attention. the sweet tea was disgusting you can tell it has not been remade. please do better with your staff as this is not the first time it’s happened this is the 3rd time in the last 3 weeks it has happened i let it slide the past 2 times now it’s just...