Jeremiah's Italian Ice — Restaurant in Douglasville

Wow first the cashier was great. The young lady that made my dessert was wonderful. However sitting in the restaurant was a horrible experience. There was 2 young girls that were a horrible expression of the company. A young lady I assume was on break smaking talking loud on break yelling loudly to another girl who was attempting to work. Which she was half doing. She was eating at the counter which is a health violation and just nasty with customers coming in. Just very poor customer service. All while I assume on the clock was eating the other girls food going back and forth to the counter another health violation and nasty customer service issue. Around this time another young lady came out questioning who was on break and the girl sitting down my son heard fowl language and the girl going back and forth ignored her. Just 2 teens being so unprofessional. I personally would not accept this in a place of business at all. Breaks should be away from a business because she was so distracting to all customers and workers. It was unreal. We will be customers but won't stay Anymore. Unless some internal...

The Italian ice creations are bomb and taste good. However the Wait time is horrible!! Today my wife and I went in at 8:50pm and was not served until 9:19pm CRAZY!!! And the insane part was there were 2 other people working but only 1 taking orders and making the orders (Shoutout to Crystal). The young boy with the wild hair literally wiped down the same machine 6 times (yes I counted) while we waited in line. Like dude there is only so much wiping that needs to be done on one machine. The manager on duty (I assume) locks the door early yet people were still coming in because the sign says they don’t close until 10. Finally around 9:25pm when a slew of people came in the other 2 workers decide to stop wiping stuff down and pitch in to help Crystal! Shout out to Crystal for having a positive attitude and serving her customers with a smile! If the owner is reading this hopefully you reward her because she deserves it! (She gets a 5 star rating). The place is good but pack your patience. And to the owner, be sure to talk to your employees about the importance of all hands on deck when the...

The young man who works here is great! He is patient and gives good customer service. It seems he is there alone most times I've visited and that just creates lines. I also tried to book for catering before and the owners don't give him any information on how to make that happen. I think the employee is a good hire but the owners may be disorganized. Still, I will visit when there are no lines. The flavors available are...