Dunkin' — Restaurant in Dover

Went to this Dunkin's drive thru this afternoon, waited in line for over 40 minutes, at the ordering screen requested a large iced macchiato with three pumps of butter pecan swirl as well as a large ice water with extra ice, the name on the receipt I would later receive said it was rung in by Xavier at 2:47 pm, told him my order two times, got to the pick up window and he had no idea what I ordered, he asked if I ordered an iced coffee I said no, he asked if I had a mobile order I said no, I told him my order two more times, he said my order was $3 something (I don't remember the exact change) which didn't sound right, I asked him if he rang it in right he told me he did and my total was actually $5.10, he took my cell to tap it to pay, then he sits my phone on the counter out of my reach and without saying anything walks away, a while later he returns and tells me my total is now $5.70, then he asked some other guy for help with the register, I asked the other guy to confirm my order was correct and told both of them my order again, they both assured me it was, Xavier? filled up a cup with ice and asked if I wanted water in it I said yes, then he pointed the top end of my cell at the POS device to tap to pay, that didn't work I had to tell him how to use tap to pay, he returns my cell and asked me if I wanted my receipt I said definitely, (there's no screen to see your order prior to this point), after receiving it he charged me $5.79 not the $5.70 he quoted me, my coffee was rung in as an iced latte not the iced macchiato I ordered, with three pumps of mocha swirl that I never ordered (the word mocha wasn't even uttered), he said oh you only wanted butter pecan and apologized and said he was new, I ended up just leaving as I was not giving any of them my card again, not sure what I actually received as there was no sticker on my coffee, it was extraordinarily bitter and burnt, if I could leave a negative star review I would, what an all around...

I am very upset afte my encounter at the Route 8 Dunkin Donuts. My husband stopped there to get us coffee and I met him at his Dr. Appt. When I opened my bagel there was hair in it. I went back to the dd store and informed the associate and I thought he asked if I wanted to teplace it, but apparently he said do I want refu d. I said yes thinking he asked if I wanted to replace it. I got bothered because he asked if I knew hiw my husband oaid for it. I said I didn't know and he asked me to call and find out. Well my husband was at the dr., so I called corporate instead. At the end of the day he called ma a liar and said I told him I wanted a refund and vot really disrespectful. I told him if he were my son I would have slapped him across the face for calling a customer a liar. I am a black female and he was the only black person working there, and I am probably 3 times his age and expected a bit more respect. When he realized I wanted to replace the bagel all he had to do was acknowledge a misunderstanding...problem solved. Instead, he chose to call me a liar and repeat it to yhe other staff members. I make a purchase literally dailu from that location but that ends today unfortunately. Teach staff tradition......the customer is always right. If you want to vent about a customer, do ot after they leave and not in feont of other customers. Such a disappointing and...

It’s the best in Dover simple I don’t understand the the bad reviews some people say they don’t have anything or it takes so long at times but that’s just tells you how busy they are and yes most things they sell out fast so they must be doing something right and one last thing people love to say this person is rude or this person is not well behaved but understand you should always know what you want and always have your payment ready just to make it smooth for you and the workers and stop crying over prices they change it’s happens it’s life let’s move on and the if you make a order online don’t be mad it’s cold if you take 10+ minutes to come grab your food of course it will be cold and your drink will not be hot but all you have to do is ask them to remake it and they will anytime I had a problem they fixed it no problem and showed respect that’s why i leave tips they work hard day in and day out and let’s be real who would not get mad after one worker told you that was not the current price and then having a manger tell you same thing just pay or don’t why sit and try to fight the prices and if they can just change it to whatever they want this is fast food people not a 5 star restaurant if you want that kind Of service go to 5...