Long John Silver's | KFC — Restaurant in Downers Grove

I ordered two family meals which is eight pieces each. The first was supposed to be eight chicken, the second one a mix of 6 fish and 2 chicken. They told me they did not have that much chicken ready and would be a 5-7 minute wait so I pulled around and waited. They bring out a very small bag of food and I said hey I dont think this is my order, the guy says this is the L2 which isnt mine so I repeat my order again and he goes to get it. I drive an hour away (should’ve been thirty minutes but due to traffic was longer) only to get home and realize that they gave us 16 pieces of fish. I called back and spoke to a manager who says give her one moment and puts me on hold. After a few minutes she comes back to the line and goes, “so youre missing all the chicken!?” As if she believes Im lying. I explain again that we got 16 pieces but with no chicken leaving two family members without dinner since they will not eat fish. She cuts me off mid sentence to put me back and hold and I wait for 25 minutes on hold before I give up and hang up when its obvious theyre not coming back. I called back only to find it “user busy,” my guess being that they put the phone off the hook so I could not call back. So I wait a few more hours and call back AGAIN. I get through and the manager says oh they got busy so thats why they left me on hold. I asked for a refund and she said that I have to drive the thirty minutes back to get a refund. I tell her since its now nine pm I qm not doing that but will tomorrow (which for the record is still nuts considering thats an hour in the car due to THEIR mistake,) and she tells me she has to okay it with her manager first and she will call me back. She calls back to say that theyll refund me but I have to BRING BACK ALL THE FOOD. Are you nuts? We threw it out hours ago. Why would we save food we wont eat? So now theyre refusing any kind of refund and Im left to have to take it up with my bank. DO NOT UNDER ANY CIRCUMSTANCES GET...

My son and I had a bad experience. I can't remember what the names of the meals were, but we ordered two different ones. They both were fish. One was a combo which looked like you're supposed to get more things, according to the menu. The other meal has less. The one that had less they got right, but the combo meal was exactly the same! Both meals had two fish fillets, 2 hush puppies, about 8 or 10 wedges, and a small container of Cole slaw. Maybe it isn't supposed to come with a drink? The employee didn't ask anything about a drink. I had to order them separately. But anyway, we told them they seem to have made a mistake with the order. They told us both meals are the same thing, just different names, and the combo cost a bit more. This is crazy. If we knew that, of which they did not tell us, we would have ordered 2 of the smaller meals. This just doesn't make sense to me. Why list two meals, including the exact same things, but two different names? And a price difference? This doesn't sound right to me. Even the description and photos on the menu board look totally different from each other. I think this is how they cheat the public, by robbing us. Here you do not get what you pay for. I'll never go there again. I hope they lose this location. Then they'll learn. I get the feeling that they can't handle two restaurant chains merged into the same building. Very...

Got there at 9:30pm, was told Long John's had to be cleaned for 20 mins so only KFC was available. In retrospect that doesn't make any sense but at the time I was like whatever I just want some fish. So I wait 20 mins and pull around again, and first they try to bribe me with the "manager's special" of chicken because they knew I was there for Long John's. So when I declined and tried to order some fish, I was told they didn't have any batter left. So why did I just wait for 20 mins while Long John's was "cleaned". It was clear that they were lying because they wanted to close down and get out of there ASAP. If the sign says 10pm then the full menu should be available until 10pm. I get trying to get done with closing ASAP I've been in foodservice too, but cmon man don't lie to me then try to bribe me. Would give 0 stars if I could, between driving time and waiting in the parking lot I basically wasted an hour of my life that I'll never get back. But at least they were polite about it and weren't rude... So that's...