Albert's Mexican Food — Restaurant in Downey

Went in yesterday, and they were busy so I decided to come back after the rush. Came back in and ordered a veggie wet burrito with green sauce. Opened the bag and see a dry burrito so I asked and they took it filled my bag with green sauce and made the wet burrito with red sauce and smashed the container so it would spill. (I thought it was a container of sauce until I got back to my car and opened the bag) walked right back in & just asked for my money back. These employees knew what they did because they proceeded to ignore me standing there while they filled up containers of red and green sauce so I waved to him and he sends over the drive thru employee who couldn’t speak English at all. This will definitely be the last time I go here. They mess with you on purpose if you don’t go in there speaking Spanish. Today my mother and brother went and they kept saying his card was declined even though there was more than enough in his account to pay for the meal. Then he proceeded to tell the girl working tonight in Spanish about me going in there yesterday. I have no idea what this guys problem is but I think the health inspector needs to visit this place it’s dirty they have poor standards when it comes to food handling and there’s always trash everywhere here. Yet their employees manage to have time to be on their phones and touching food without washing their hands, the list goes on. I always ignored the vermin inside and outside because I’ve been going here for years but I think it’s about time to close down and remodel and change their attitudes. I’m sure the owner can replay the videos and see how they treat English speaking patrons. You just lost a family of customers that continued to provide you with business throughout the pandemic. Over a veggie wet burrito with green sauce too. Not sure what set them off, but I tried being diligent with them and I even left and came back at a later time because I knew you were busy and this is how you treat me? Also when he gave me my refund he shorted me and when I asked him to count both receipts he realized what he did. Definitely reporting this business. Too...

The worst customer service I have ever experienced the cashier was very rude and the chiefs were even worse. I go in and order a plate of food and I had ordered it to go, they give it to as a dine in plate and I tell the cashier it was to be to go she rolls her eyes at me and walks away so I tell the chief and he gets my plate and he seems to be fixing the mess up he then gives me the order and before I leave I check the order and it's all rice I could not believe it so I walk back over and I say I think I got the wrong order and the other chief laughs and say in Spanish you gave him all rice to which his responce is yes laughing at the same time and he says I didn't think he would check, I don't think they knew I spoke Spanish so he gets the plate and he gives me the burrito I ordered but no sides which I payed for and I tell him yet again hey my order is not complete so his gives me 2 tiny salsa cups filled with rice and beans and laughs as he gives them to me with the other chief I kid you not this actually happened, do not go here they are...

I would give it a 3 star since it had what we wanted, the tables were clean, good customer service and I didn't wait long to get my order.

We went in with the intention of getting Asada fries, but we ended up getting an order of Super Fries and an order of 10 taquitos for the both of us.

They were fine cut fries that tasted of meat and they weren't very crispy either. It had a generous portion with guacamole, sour cream, and refried beans. However the meat didnt have much flavor and the cheese was pretty cheap and not yet melted. The flavor overall got old quickly and we did not finish it.

The taquitos were pork but the meat inside of it was very dry and tasted the same as the asada. They were covered in a generous amount of guac and topped with the same shredded cheese as before. They were the better of the two orders in our opinion.

Overall, we got what we asked for, but I dont think we will be coming back. Perhaps if we lived closer I would have tried other options from their large menu, but, as it stands I would say...