El Pollo Loco — Restaurant in South Gate

‼️ drive-thru only.‼️ My sister Place an order on the app for curbside pickup. That service is not available for that location even though they have the signs for it. I warned her not to come here to get food or anything this is the worst running el pollo loco in this local ever. Pickup time 3:55 p.m. no one came. No signs. no warnings. She had to wait at the door knocking at the window really hard to get someone attention. She was trying to cancel the order now but you have to call them. And no surprise they don't pick up. 4:04 three different employees were coming into work she had to talk to them. At 4:08 p.m. a management came out with the order. Did not apologize or anything to my sister and I told her next time read my reviews and my warnings. 🤬⚠️Do not order in the app⚠️🤬. You be held hostage because they will not pick up the phone to cancel your order. The app will not let you cancel the order. 🙏 drive-thru only do not use the app it does not warn you about anything of this. No indoor dining no curbside pickup just drive-thru.

(Old review) Liars and disappointment. Order double chicken tostada salad open up the bag no avocado they told me they don't have no avocado. Parade thought I was blind. I see them right over there I even took a picture of it. And try to add dipping sauce avocado which is not the same. Also order a regular chicken tostada salad. And he gave me a six piece chicken nuggets salad. Seriously. You could have said we're just f---ing lazy on cutting the avocados and getting the proper amount of chicken for a salad. People please don't go there you don't get what you pay for.

(Old Review) Went to the drive-thru. Order two chicken tostada salad and a double chicken tostada salad. Sour cream was missing cheese was missing my avocado is missing. it's best to go inside so you can check your order before you leaving. there is pictures

(old review) Never had a problem with the food. The employees sometimes they're not in a good mood probably cuz of the lunch hour Rush. To me it looks like this only four employees or three during the rush time. Unfortunately the restrooms non-customers use it too. Parking lot min size but be aware that are smaller business in the same area. They do the best to keep it clean. It's hard to do it when there's messy people keep getting it messy and I seen them that's why I...

This place by far as you enter. You see dirty tables, dirty floors, employees don't even welcome you or smile at you. Place has such a terrible atmosphere.

On top of that the driv thru was slow that I advanced and ordered in lobby.

No ice whatsoever, food prep area looks horrendous. Don't recommend you eat here if you plan to waste a lot of time.

Updated Review: July 12, 2021

With COVID-19 and what not. 4 years later this place still doesn't uphold the value of what El Pollo Loco does. I worked at a very busy one and we knew service and what it meant.

I can't believe I ordered via their app while at work. And I decided to let the first order from them slide. Last week July 8, 2021 I ordered a Chipotle avocado Burrito combo.

No ice included in my drink and no Chipotle or avocado. I still ate it because I was hungry. I let this slide...

July 9th 2021, I ordered a Tostada salad and double chicken bowl with extra avocado and cheese and extra creamy cilantro dressing. No cabbage, Order perfectly made.

But today July 12, 2021 I got the same order Tostada and DBL chicken. Bowl extra cheese and avocado. No cabbage in the bowl.

They gave me tostada which was perfect. But no creamy cilantro dressing. All tomato salsa and pico de Gallo salsa.

The bowl... Which is the combo that i paid extra for. Has cabbage and has No extra avocado or cheese! How can anyone work food and not read a receipt!...

Well that sucked! Went to this Pollo Loco today and there was a huge line for the drive thru (understandable). So I decide to place my order online and pick up inside at the counter like it said I could online. Once the order is ready (about 6mins) I tried to go inside the restaurant to pick it up….. both doors are locked, employees inside go out of their way to NOT make eye contact. There’s a paper on the door that days “Drive Thru only”.

So that means I had to go back into the huge drive thru line that I had gotten out of a few mins before because I can only pick up my online order throught there??! It makes absolutely no sense! 45 minutes later it’s finally my turn to pick up my cold food, soggy nachos and room temp drink.

Pollo Loco, do better! If these employees need at least one more person to hand out online orders inside the restaurant… give them that person! In the time I was waiting in that drive thru line, at least 15 people walked up to find a locked door and just walked away.

Definitely will not be going back here anytime soon, this just left me in a pretty bad mood...