McDonald's — Restaurant in Downey

Attempted to leave this on their customer feedback...I was that disappointed that I went past their 1200 character limit.

This is the second time I have gone to this location and have interacted with this particular manager who has no issue speaking to everyone (employees and customers) in a demeaning manner. He is incredibly insensitive and cold. As someone with a high anxiety issue, I dread having to walk in to this location and was disheartened to see him still working in a position that requires more tact and perspective. I refuse to return to this location--which puts McDonald's trips to being unlikely since there are no other locations as convenient as this one had been. Normally I order through the app to avoid social interaction on account of my anxiety in public settings, however my 6 year old was keen on using her Arch Card she received for her birthday and that had to be done in person. After not having my order read back to me by the seemingly new and poorly trained cashier, I was charged incorrectly (even after pointing out that the price seemed odd for my order). When I asked to have my order read after coming across a payment issue, I realized an item I did not order was added in. The understandable inconvenience of voiding my order had to be done and I repeated my order again. By the time I finished repeating the order, the manager (04/27/2022 at 5:44pm) says in the most demeaning and embarrassing tone "It's over $10. You only have $10 on your gift card, do you even have enough to cover the difference?" My issue was resolved but at the expense of my emotional and mental well-being...it is a McDonald's, why is my emotional and mental well-being even at stake?!

Upon receiving my order the 2nd order of fries was missing and I was able to remind the cashier and get that resolved, but as we returned home, my daughter realized her milk had not been included.

Maybe train your leadership team in dealing with the customers in a more civilized and welcoming tone rather than a degrading meanor. I wish I was able to remember his name, but I'm fairly certain the same comment I left previously regarding went unnoticed, as...

Had the worst experience ever i really dislike coming to this specific store, but it’s the closest anywho Magdalena is probably the worst manager I’ve ever came across with, idk how this person is even a manager her hair is all over the place, she’s very rude, I was in the drive thru for Over 30 minutes, upon arriving to the second window I asked why the wait is soooo long, she replied with an eye roll, & says we’re understaffed what do you expect! Then I asked her if I could please speak to the manager she says I AM THE MANAGER 🙄 my face went blank trying to figure out how in the hell can that be, 😨 she has no communication skills, no customer service skills, definitely No managing skills because her and the other 4 employees were laughing away with music full blast! Looks like they we’re having some kind of party 🎈 when we got home My 4 year old didn’t even touch his food of how horrible it tasted & looked 🤢 the burger patty was burnt, salty, old just gross and the nuggets were old and stale!! General managers please do better I know it’s hard to find good employees because none really care if we the customers wait 30-35 min in a drive thru or if the store even sells, its sad this store has no good night employees, if it’s after 7 don’t waste ur time you will definitely be disappointed, and upset! And there is nothing is customers can do because the shift manager doesn’t care.worst part is no one ever replies to these reviews, why u ask?? Because no one cares...

Worst McDonald's ever! Went through the drive-thru to get an unsweetened iced tea and a order of large fries at about 11:15 p.m.. Easy order right? Wrong! Fries were old, cold and stale! I exited the drive-thru I'm parked in front of the door. I knocked on the window and wasn't even acknowledged! I pulled on the door and it made a louder sound, and finally someone looked over. Did they come to the door to see what I wanted? Of course not and I understand that it was probably for safety reasons. I got back in my car and went back through the drive-thru what about eight cars in line. I finally got to the window 11:48 p.m. and handed the young lady the bag of cold fries. She looked over to another person as if to ask permission to replace the cold fries with hot fries. She gave me a bag with fries in it and didn't say a word. As I drove off the top layer of fries were warm, but definitely not a fresh batch and the reason for this review! This review would have been non-existent if you serve food the way it should be served and treated people the way they should be treated! I haven't been to this McDonald's in years and now I won't be coming back ever again, over $2 no less. So, how do you stay in business as a McDonald's independent franchise? You demand excellent customer service from your employees and managers, and serve fresh hamburgers, and hot fries, anytime your store is...