We came for happy hour we got seated at the restaurant 20 minutes before it ended. Right as we got sat we asked our server if we need to hurry and place our order in before happy hour ends? Our waiter told us No rush, happy hour is all night long. A few minutes later The manager was walking around checking on tables and to be on the safe side I also asked him about happy hour and he said take our time happy hour is all night long! 15 minutes has now passed and our server never came to take our order.. it’s now 4 minutes after the hour and a new server comes by and lets us know our waiter is on break and he will be taking over for her. We try to place our order and the new waiter tells us happy hour just ended. We are obviously confused now because the waiter that greeted us told us we have all night and also the manager stated we have all night. And also why would they seat us to a waiter who is going on break. We spent so much time looking around for our waiter to be finally told she is on break. The manager even came by to apologize as he realized he misspoke and told us to make up for it he would give our table a round of shots, we declined as not all of our table drinks and we mainly came for the happy hour tacos. The manager stated not a problem and instead will give us a churro dessert for free for our table to enjoy. So we accepted his offer and We ordered our meal.. it is now time to pay and they bring the churro dessert out but the manager is now refusing to comp the dessert for free. The original waiter is now coming back from her 45 min break and she is telling us they cannot comp food. I advised her this was offered to us by the manager due to both his and your error. The waiter stated their is nothing she can do since we ate it and we have to pay for it.

I was extremely upset as we are celebrating a birthday and heard so many good things about this restaurant to receive such disappointing service from the very moment we were seated. I payed for my bill and will obviously never return. It really sucks that people can ruin someone’s day just by a simple error that in my opinion kept getting worse and worse as the night went on. I would also hope management honors their word as I said we only came for the tacos and only accepted the churros since the Manager himself admitted he misspoke and stated he will give us the churro platter for Free to make up for it. So now I am the one stuck literally paying for the managers mistake.