Wendy's — Restaurant in Downey

Subject: Concern Regarding Poor Customer Service – July 27, Around 9:00 AM

Dear Management,

I’m reaching out to express my disappointment regarding the customer service I experienced at your location on Sunday, July 27th, around 9:00 AM.

As a regular customer, I’ve typically had good experiences at this location. However, during this visit, the service at the drive-thru was noticeably unprofessional. After placing my order, there was no acknowledgment from the staff member. I waited for over two minutes before saying “hello,” and was met with a rude response: “What do you want?” The tone was dismissive and disengaged, as if the employee was not focused or interested in helping.

I repeated my order, but the interaction remained poor. In the end, I chose to leave without completing the purchase, as I didn’t have the time to repeat myself again and deal with poor service.

As someone who works in restaurant operations, I understand the value of fast, friendly service—especially in a fast-food setting where speed and customer satisfaction are key. Unfortunately, this experience fell far short of those expectations. I could have chosen a sit-down restaurant, but I came here for convenience and efficiency, which I did not receive.

Recommendation: It may be beneficial to revisit customer service training with your staff to ensure all employees are attentive, respectful, and focused—especially during morning rush hours.

Thank you for your time and attention. I hope this feedback helps improve future service at this location.

Sincerely, A...

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