Dairy Queen Grill & Chill — Restaurant in Dublin

I went through drive through. I told cashier I wanted a chilli cheese dog meal and I ordered my daughter chicken fingers meal . I paid got food left I looked in bag at light. I got snacks meal 2 chilli cheese dog I wanted the meal. I went around told cashier she left came back said the manager said nothing we can do I explained to her she mentioned refund then ring back up right what I want. I explained her I only had certain amount in my account which enough get 2 meals so if you refund me that then ring up right thing if you try use my card might don't work and if it do once things clear it it say overdraft what around $8 for meal make me have overdraft that and $35 fee so I ask take one chilli dogs back just give me a fry. It should be same price I told can't do that. I know customers not always right even though that saying. But my thing my situation I'm right I see no harm doing what I ask. So I won't get overdraft fee. I see no harm correct that in this way. I always taught treat others like you want be treated I want be treated right. Today was not good customer service. No one hearing what I saying. I called other Dq asked was same general manager. She said yes I tell her my experience what happened she like I'll call the one you went to. I told her he said nothing he can do. I really prefer talk general manager. I'm call see what we can do. I like he said nothing he can do . So I guess she called cause I got call from him assuming it him but I didn't pick up because I feel he could correct it when I was there that been right thing to do. Listen to customer understand what they saying. The cashier like that waste food we throw away and once you got food we can't take back. I upset didn't want talk when he call. I looking forward to a meal. I don't get good customer service I don't come back. It be very good while before I go back to that DQ. I'm like that anywhere if someone not nice I don't go back to them. The key give good...

I'll give 3 stars. The food is amazing and the inside is nice. I like how they have their spoon as handles. Why 3 stars... it's the sundaes I've been given when ordered. I do not think the people who work there knows the difference between chocolate and fudge or understand the words "chocolate" and "fudge" when specifically said by the customer. The sundae toppings choices are on the menu inside and outside, so for the people who read the dessert section of the menu, will see that they are seeing three toppings that they can get on their sundaes: chocolate, fudge and strawberry. For those who has been around for the cotton candy topping, will get that too or will just get the sundae plain. Are the toppings machine labeled by words or by color? And if they are color-coded, is the chocolate machine's color darker than the fudge machine's color?

When asked for chocolate sundae, you should serve chocolate sundae. Because most of the time, I don't think the people who work there actually read the toppings before proceeding to apply them. I know when someone asks for strawberry, they will always get strawberry, but when people ask for chocolate, they will most likely get fudge instead of what...

First off let me state that I am a regular visitor of DQs everywhere I go and generally I like them. This one, we hit during a Tuesday lunch time and it was very busy, both inside and drive thru. We ordered a small vanilla soft serve cone and a small hot fudge Sunday with whipped cream and nuts.

First problem was they never came out to deliver our order to the table. After we waited several minutes we went back to the counter and only the did they find our order "in the freezer".

Second issue is pricing. It's already pretty sleazy to have to pay "extra" for whipped cream and/or nuts on a hot fudge sundae, but we are used to that - usually at .50 each. This DQ though added a hefty .99 each, nearly doubling the price of the base sundae. That leaves a bad taste in my mouth, hence the two...