Arby's — Restaurant in Dubuque

We stopped at the one on jfk tonight and had the worst service Ive ever encountered. I went inside to order carry out. The young guy(Michael) at the register could not ring up the order right he said he was new. Asked for help the other male did the register. I had a meal coupon for 2 sand 2 nugget 4 fries and a mozzarella stick order. After waiting 10 minutes as he walked around like he never worked before I asked for my food which was sitting in a bag next to the fryer he said I dont need to take your fu@#* bitching were short staffed I'm waiting on mozz sticks to cook I said they've been down in fryer this whole time he continued to cuss at me then the manager Chaz walked in and I tried to explain and Michael just went off and said I quit and he kept swearing at me. Finally the manager gave me the bag when we got home there was no mozz sticks after Michael freaked out about waiting for them. I did call the store back he said ill mail u a coupon which i declined due to I didn't want that guy to have my address. I've worked in fast food before you never argue and especially never swear at a customer. Will never go to that...

NEVER UNDER ESTIMATE A DELIVERY DRIVER -- IT HAS BEEN amongst the worst experiences ever!! PAUL the so called Manager on duty, refused to comply with providing the order the customer made online. PAUL was so rude towards me, I felt so humiliated as he told me, he would remove me himself and then call the police. When I had sat at the Drive Thru speaker over 30 minutes. Didn't think it was working, so I proceeded to the window where he abruptly instructed me to go back around to the Drive Thru and make my order after me expressing I was a Delivery Driver and how I'd already had, he was asking me to do again. He became enraged telling me to get out of his line or he'd call the police. This review is being shared with BBB, State of Iowa, etc... As a result, the customer cancelled the order and was so dissatisfied, as the customer was on the phone with me, making some revisions to their order. They expressed how they would never order ANYTHING else again, how they did not deserve to be a franchise or PAUL to be a manager, that he's a disgrace of a...

First of all we stood there for 5 minutes before anyone greeted us and took our order. That should have been a red flag right there but I had promised my 8 year old son mozzarella sticks and didn't want to take him to a bar. (Next time I will) we waited over 20 minutes for our food. My husbands mid Roast beef turned out to be a Jr but we were charged for a mid because that's what I ordered. When we got the food they had forgotten the mozzarella sticks. They were ready when we were half way done eating. And they gave us a small instead of the large I ordered at which point I rolled my eyes at them. I finished my reuben, soggy bread and all because I had been starving. Just as we were finished eating they did bring us out a large order of mozzarella sticks which was a nice gesture but at this point I just wanted to get out of there. After all, we'd already been...