Rent-A-Center — Local services in Dubuque

Previously I had great experience at the Clinton, Ia location, moved and had to go to the Dubuque, Ia location and I had nothing but problems with them, every piece of furniture I got was cheaply made and fell apart easily. At first they were good about it (Abby was great to work with), then the last time i ended up getting behind on payments, John was rude, disrespectful and talks horribly to his customers when they don't give him the answer he wanted. He has horrible people and customer service skills. I've waited months to post this, in hopes I'd change my feelings, but nothing has changed, I've spent a lot of money there and even have a washer dryer credit I'll never be using since I no longer needed my set. I'll look else where to...

If there was only a way I could give it 0 stars it doesn't even deserve one star. I agree with several other customers this place is a freaking joke my payments are supposed to be every two weeks they call me damn near every day they send their people to my house three times a week. They just came to my house again and my payments not even due until tomorrow Saturday May 27th so I got tired of the harassing phone calls and then coming to my house all the time I called the corporate headquarters and put in a complaint hopefully something will be done about these ignorant rude people that work in the...

Came home to a broken window I called, spoke to John and asked if they came to the house they said yes until the window was mentioned and then denied ever coming to the house then got mad at me for of course getting upset when he initially lied to me and he had the nerve to demand an apology from me before offering one to me for telling me they were at my house till the I brought up the window. Still waiting for the neighbor to pull video but still very unprofessional and what was the...