China cafe — Restaurant in Duluth

We are very disappointed and sad to say we will be looking for a new Chinese takeout restaurant. Our family had been customers for basically 8 years. The food which used to be fresh and plentiful, has declined. We had begun noticing it over the past few years (minus 2020 ofc), but tonight was the last straw. Not only were the portions much smaller, but the pork in the fried rice were old, dry cubes, where they used to be tender slices. One of the things that impressed us in the past. Pork fried rice ordered at 6:30 on a Saturday night should be very fresh. It is a frequently ordered dish, ordered at a peak time. What is more, they quoted 15-20 minutes for pick up time. The food wasn’t even ready when husband got there, they started prepping it when he arrived. No excuse whatsoever for it to be old and dry. We also ordered pork ribs and politely asked for reasonably sized ribs. The order comes with 4 pieces, and sometimes you’ll get ribs that are like 5 inches with pieces that are 2 inches long in the bag, so 1 or 2 people eating always feel shortchanged. And we’ve never complained. This time around I asked since I was going to be “serving grown men”, and I was told “they come that way from the store” and “if any of the pieces are on the small side we’ll add an extra piece”. Not true, but I said “perfect”, expecting to at least not have any issues with it tonight. Every single piece was 2-3 inches long. And we ordered 2 orders this time (so all 8 pieces were 2-3 inches long). We just ordered last week so we know they don’t get them from the store 3 inches long, and they haven’t begun getting them that way recently. Not only did they lie, but it seems they purposely gave us only smaller pieces for asking. The ribs cost over $2 per piece retail, and they pay wholesale prices, would it hurt to give any customer, not to mention an easygoing, long time one, some reasonably sized pieces on the random occasion that they ask? I thought about calling to complain to save them the bad review, but with this kind of behavior they do not deserve it. Get the feeling based on our experience and glancing at other reviews that they maybe do well if you’re new to hook you, then once you become regular (or ask for anything) it’s different, like a bad marriage. And mind you, since we picked up the food this time so we wouldn’t have to wait 1 hr for delivery, (it’s usually 45 mins) saw the dining room. It is run down and basically a stock room, so if you’re looking to dine-in, look...

If you’re thinking about coming here come!!!! This was my first time —I was so hesitant because the food isn’t laid out like most China restaurants— but let me tell you this food was soo good, It’s insane. Everything is flavorful and authentic .. today I got the chicken fried rice with sesame chicken combo. The fried rice had so much chicken in it .. they gave me more than enough food, which made me so happy. Also, they kindly gave me a complementary eggroll and chicken wing— which I completely did not expect. I asked for Yum Yum sauce, which was $0.70. I promise you the rice doesn’t need it, but the YumYum sauce is extremely good as well. I am so happy I came here. Great customer service great atmosphere. I am 100% satisfied I don’t usually leave reviews, but I had to leave a review. My total was...

I ordered from this restaurant a number of times. The food seemed good enough most of the time, but they started leaving items out on my orders, but had no problem keeping my money. After the third time I stopped ordering from them. Today, I tried ordering from them one last time. They told me they would deliver it in one hour. After an hour and a half they still had not delivered it. So, I called them and they said, sorry but it is now going to be 2 hours or they may give me a $6 discount if I pick it up myself. I told them cancel the order. After realizing they would be getting a negative review, they called me back 15 minutes later saying they would give it to me for free if I picked it up. Too little too late. Bad service. ...