So my fiancé and I have been going here often on for three years I myself have been going there longer but the past year we have been going at least once a month or more. We also bring the kids we usually order surf and turf for everybody fillet and lobster and have never had a problem with the steaks until this last time when we sat down and we all ordered the same thing, we all ordered them the same way also medium for the steak, the lady takes our order and we get the steak and cut into it and it’s rare is rare can be so then I cut mine and the other states on the table. I’ll bring the tension of the waitress who says oh I’m sorry I’ll bring it back and then collect all four steaks on one plate to bring them back and cook them some more , so after a time of waiting we get the steaks back again same steaks and they are still rare. I bring it to the manager on a plate by the front door. I don’t say anything other than show him the plate with a piece of the steak cut in half and ask him I would like you to tell me what this looks like , he looks up at me and says it looks like it’s rare. I said yes that’s what I thought that’s after your cook cooked it twice so tell me how this is my fault when I order four fillets, all medium we all got the same exact dinner yet they cannot cook it correctly twice, and still not correct Bring it to the attention of the manager. He agrees it’s not correct yet they don’t want to take them off my bill. I consider myself a food critic as I eat at every top restaurant I can find throughout Illinois, Wisconsin and Minnesota. I had no problem, paying as long as the food is good, and to be honest, I have never written a bad review or had an issue like this ever , I would have thought that they would have taken care of this correctly instead of expecting us to eat this due to this I will never go there again and my bill is always two to $300 plus the tip I would not recommend this to anybody as far as getting steak only because if they screw it up, you’re still paying for it it could’ve been the waitress never put in that we ordered all four medium. I made sure to bring it to her attention right away and after two more attempts they still brought them to the table incorrectly, so why would this on any level be my fault never again I’ve eaten here before and the food was great but when you’re going to spend $300 on food Plus drinks I would expect it to be what you’re paying for and as far as management they need to learn how to handle things correctly