Burger King — Restaurant in Durham

Tonight I had the worst time of my life at this location. The Hispanic lady who I assume was the manager was rude, disrespectful and down right horrible. Two cars were in front of me so when it was my turn to order she said "terminal down wait 5 minutes" so we sat at the order screen. The two cars ahead of me received their food at the window and drove off. We still sat at the window and asked again "can we now order" after waiting. She said "no terminal down come back in 5 minute." We continue to wait an additional 8 to 10 minutes and drive to the window.

Now there are 6 cars behind me. When I get to the window a young black girl ask me what was my order. I said "I haven't placed it yet" I was told to wait until the terminal comes up. I asked have the cars behind me placed their orders and she said yes. I said okay can I place my order here?" She calls the Hispanic lady who names was something like Lorena or Sabrina over she starts yelling at me that the terminal was down come back in 5 minutes. I said but you have taken orders behind me I just want to place mine. She told me to drive around and get back in line and refused to take my order.

In essence she wanted me to get behind 6 cars and wait when I was in line before any of them. As I was still asking can you just write it down and ring me up on one of the front registers. She simply rolled her eyes and walked her along with the young black girl. So I am sitting at the front window with 6 cars who placed their orders and neither one of them will offer me service after I have now waiting 20 or more minutes to place my order. This is unacceptable to be treated in...

I honestly don't know how BK stays in business.

Can I give zero stars??

The gentleman that took my order was rude and halty.

If the cashier has to say "huh?" every other word, and interrupt me then it's time for a new intercom system.

I get charged full price for a combo and I get a poorly (poorly is being very kind) prepared chicken sandwich, NO fries and a flat coke.

I tell the guy, "I didn't get any fries". His response..."I asked you if you wanted fries". Are you kidding me?

Isn't that what comes with a "combo"? Because it's what I was charged.

Plus he never asked me that, it's a COMBO dude. That means drink and fries, right?

Didn't feel like arguing and holding up the line, so I drove on.

The sandwich looked like the people that made it where actually MAD at me for something.

Does anyone take pride in their work anymore? You're there anyway....put forth a little effort....please.

More expensive and less quality. That must be the BK way. And this isn't the first time.

I can't remember the last time I ate at BK and actually finished my meal.

Complete...

I haven't eaten BK in over a decade. My daughter had a craving for their chicken sandwich, so we drove though. My expectations were low. Our brief experience was exceptional in every way! The gentleman who took our order was sharp, courteous, accurate, and appropriately charming. The young lady at the window was likewise efficient, courteous, and accurate. Our small order was prepared as we ordered it, supremely fresh, promptly delivered, and delicious in every way. I had a burger at Ted's Montana Grill a few days ago that cost 4x as much, and was only moderately as enjoyable. The staff at this BK location should be commended for a job well done during a difficult time, and the management should be recognized for retaining excellence. Management: be on notice that these rare employees are in high demand. Please compensate them appropriately, or I'll hire them...