Firehouse Subs Page Road — Restaurant in Durham

My recent visit to Firehouse Subs left me deeply disappointed. As a regular patron of this establishment, I've always enjoyed their sandwiches and friendly service. However, during my last visit, I encountered a disturbing issue that has shaken my trust in this restaurant.

Upon receiving my sandwich, I was shocked to discover mold on the bread. This not only grossed me out but also raised serious concerns about the quality control in the kitchen. When I brought this to the attention of the managers, Meme and Keith, I was met with ignorance and unapologetic attitudes. Instead of addressing the issue professionally, they resorted to badmouthing customers and engaging in irrelevant discussions.

It's deeply disappointing to witness such unprofessional behavior from the management team, especially in a franchise known for its customer service. As someone who has frequented this location numerous times without any prior issues, this experience was particularly jarring.

Adding insult to injury, I find it hard to believe that "Meme" is the manager's real name. It sounds more like a nickname, which doesn't instill confidence in the professionalism of the establishment.

In light of this incident, I do not intend on returning to Firehouse Subs and can no longer recommend it with the same enthusiasm as before. It's my hope that the management takes proactive steps to address these issues and restore the trust of...

WORST SERVICE EVER! I can't talk about food, as they did not let me order! I stepped in at 8:31 pm into the restaurant. The guy at the counter who wears a black bandana, yells from there, "hey!!! we are closed, don't you see it!" I responded, "I see the closing time is 9 pm" which is posted on the door. He stepped out of the counter and came face to face and told "It is CLOSED". I told him to update the same on the door and left. I have been reading the reviews of this place and I see this is a regular thing (closing early) that's happening! And I see the response from the so-called owner saying 'Providing Exceptional Experience'. I don't know how yelling at a guest's face is an exceptional experience! Either the owner doesn't care as he got a prime place and either way he would get his business, or the staffs owns the review responding account. Unless the owners have a talk with the staffs or change them, they are loosing a lot of money from otherwise could be happier guests. I could see guests who want to go get a sandwich are avoiding this place like a plague! Treat the guests properly, talk to / change the staff or otherwise you are...

The subs I order are generally acceptable to good from a food quality standpoint and the Firehouse price-point reflects the broader market. My issue is the perceived inability for staff to accurately prepare a customized order. My level of ingredient customization is not complex (light condiment, add one produce item, and removal of another produce item). Yet, the last 3 visits have yielded preparation errors, and in one case - no customization at all (even though the receipt showed the correct order each time). You're probably ok if you just order your sub just how it comes, but if you want it a particular way, plan on going in-person to make sure it's prepared correctly. I don't have a lot of time for lunch so I rely on the pre-order to get in-and-out quickly. Even though I like their offerings, since Firehouse has been far from reliable with order accuracy, I'm forced to choose a competitor who cares enough to get it...