Firehouse Subs Duke — Restaurant in Durham

On 5/30/2024, I arrived at this Firehouse sub location to place orders for fellow nurses at Duke Hospital. The two Hispanic ladies that were working there seems to be annoyed and unwilling to assist. I tried to place my 3 orders, but the lady taking my order had me repeat the order 5 times. After which she pretended to not understand English. I understand they were an hour out before closing, but they were still open. Frustrated at the situation, I looked her in the eye realizing what she was actually doing. I told the lady nevermind. As I turned to walk away, I could hear them both laughing and speaking in spanish to one another. At which point I became discussed at the fact that they would discriminate against another minority with them being minorities themselves. I came back inside determined to place my order after wasting time and gas. At this point the two ladies totally ignored me. I spoke up saying, so you aren’t going to acknowledge me here as the customer trying to place an order? The original lady who was giving me a hard time looked at me and rolled her eyes. I then asked for the managers number yet she continued to ignore me and my request. After 7 mins of me stating that they are still open, she finally came over being very combative , and started to take my order. At this time the other lady that was sweeping the floor, spoke to her in Spanish and she then turned back to me smiling as she said she was closed and laughed. I intend to take this all the way up to corporate. This is just the first step, but I wanted to make the manager and public aware of this discrimination. We are now also planning to boycott...

First of all my sandwich was made wrong and had to be remade (that was minor). The evening we ate there the Coca-Cola freestyle was out of almost every regular drink. Sprite Coke mountain dew etc was all out! Will you ask the girl working there if she could refill the machine and she said she did not know how and that we could take drinks out of the cooler which had Coca-Cola bottled water and Sprite. So we got cokes in an hour sandwiches. With the Coca-Cola freestyle you could get refills so I went to get another Coke for everyone and was stopped by the other person working there she said that we could only have one Coke! That is not right because if they had bothered to feel the freestyle machine we could have had multiple cokes. The owner of this location needs to make sure he has staff that is properly trained to make sure everything is properly stocked at all hours when the...

I love fire house always order their subs. However, this experience was probably one of the worst ,stuck here at work I decided to order through DoorDash once I receive my food in a timely manner upon opening the sealed bag and pulling out my sub , I see a long piece of black hair sticking out of the box. Immediately I called the Restaurant and ask who has long black hair… The cashier proceeded to lie and say nobody there has long black hair, so I decided to investigate on my own upon arriving at the store 10 minutes later, I noticed the lady who is fixing this food, and who answered the phone has the long black hair that was in my food… She was not empathetic, nor was she sorry about it, and her make up look like it was peeling off of her face… How can somebody with that type of appearance be working around food also be working without a hairnet, totally unsanitary and highly...