Gino's Prime & Surf — Restaurant in Dyer

I redeemed a Groupon at Gino's Steak House and and thought that the poor service was a result of that until I read other reviews. Basically, my experience mirrors many of the other customers who complained of a long wait and poor service. The problem began in the parking lot. I stopped at the sign advertising free valet parking and waited about 3 minutes. No valet appeared. I parked my own car. I had made reservations ( as advised by Groupon) but a table was not available when I arrived (on time). I was told that an unexpected party arrived and was asked if I wanted to wait at the bar. No gratis cocktail was offered for my inconvenience. I ordered a drink. About 15 minutes later, my table was ready. I was seated at the table and the bar manager ran over to tell me that I needed to settle my bar tab. She disappeared and never returned to collect the money. I ordered my food. One basket of bread later, my salad arrived. After another basket of bread, I inquired about my entree and was told it would be ready soon. Five waitstaff appeared over the next 15 minutes to ask if I was finished with my salad (which I was saving to enjoy with my entree). Finally my entree arrived. It was tasty and cooked to perfection. As I took my last few bites, a horsefly landed in my plate. This was the final straw. I asked to see the manager and was told that the owner was on the premises. I asked to see the owner. The manager came to inquire but I told her that I was waiting to se the owner. She insisted that I speak to her. She became defensive and argumentative when I described my customer experience. I reminded her that my experience should be paramount over her excuses. She offered a dessert after a long battle of words. Still not happy with the outcome, I asked to see the owner as I was leaving. I explained that I did not want anything from him except the opportunity to share my customer experience. He denied that service was poor at his establishment and stated that there is nothing he could do about a horsefly in his restaurant since the door opens and closes. I asked whether a bug zapper would help solve the problem or whether public health codes were in place to prevent customers from having to eat with insects. He was not receptive to hearing about my experience. I left quite upset that I had to pay for such a...

Disappointing Service Experience at Ginos-Dyer.

As a frequent diner who values both quality cuisine and exceptional service, I recently had the regrettable experience of encountering subpar hospitality at Gino’s-Dyer. Despite having made a reservation for a party at 5 pm, our expectations for a pleasant evening were swiftly shattered by the hostess's inexplicable refusal to seat us on the patio, citing a forthcoming party at 6:30 pm as the reason.

However, the lack of consistency in the hostess's explanations became increasingly evident when she proceeded to seat us uncomfortably in the back of the restaurant, despite our request for a table closer to the patio, where numerous vacant tables were visible. It was disheartening to witness her disregard for our preference, especially considering the presence of an infant in our party.

Upon expressing our dissatisfaction and seeking clarification, we were met with contradictory explanations from the hostess, further exacerbating our frustration. To our dismay, subsequent observation revealed that the restaurant remained largely empty, with ample space available on the patio, directly contradicting the hostess's earlier assertions.

The culmination of this disappointing experience prompted us to escalate the matter to the manager, who, to his credit, promptly acknowledged the mishandling of the situation and expressed regret for the inconvenience caused. His admission that we could indeed have been accommodated on the patio only served to underscore the incompetence of the hostess's actions.

While the culinary offerings, particularly the steak, managed to salvage some semblance of enjoyment amidst the debacle, it is regrettable that such excellence in cuisine was overshadowed by the abysmal service we encountered. The experience was not only a personal disappointment but also a disservice to the individuals we had invited from out of town, with the hope of showcasing both the ambiance and cuisine of Gino’s Dyer.

In light of the aforementioned grievances and the palpable disappointment that ensued, I am compelled to assign a rating of 2 stars to Gino’s-Dyer. It is my sincere hope that this feedback serves as a catalyst for improvement, ensuring that future patrons are spared the indignity of being subjected to such...

I dined at Gino’s Surf and Prime on Valentine’s Day. Very disappointing experience. There were two ladies at the host stand, neither of them greeted me. After the two ladies finished their conversation, one walked off and the other answered the phone. Still no greeting. After standing there for several minutes, a man in a gray hoodie comes out and asks if I’d been helped. That was the first interaction with staff there. We ordered appetizers (crab cake and an entree caesar salad to share). Maybe a minute or two after ordering the appetizers we realized that salads come with the entrees, so we told our waitress (Kaylee) that we just wanted the Caesar salads that accompany dinner. She advised that she already put the order in, but she would have her manager adjust it with a small price difference. The crab cake came out cold, but they were very busy so we didn’t complain. We ordered two steak entrees. When they arrived I had to send my broccoli back because it was also cold. The steaks were pretty good. We ate and got the bill. The $21 ceasar salad was on the bill, so I reminded the server and she advised that she would have her manager fix it. Our server comes back and says “my manager said no she’s not taking the salads off but you can take soup or salad to go”. Mind you, the salads came with our dinner so we were basically double charged. The general manager, CARA, never came to the table. Another woman (who identified herself as a manager there) simply said she was sorry and she wishes she had more power than Cara. I am newly local, and enjoy fine dining. My husband and I were looking for a good restaurant in the area that was comparable to the downtown Chicago restaurants we frequent. The only thing comparable here to a fine establishment is the price. Our bill was in the $200 range but the service was subpar, and management has a lot to learn about customer service. I will not come here again, and would advise that if you are in Dyer looking for a nice upscale restaurant, go to Rosebud in Munster. If I could’ve given the service zero stars I would. The one star is...