Caribou Coffee — Restaurant in Eagan

Stopped by the drive through for my yearly birthday beverage. Ordered a ICE HALF VANILLA HALF LAVENDER OAT LATTE.

I repeated iced 3 times. The man taking the other never repeated the order I had to repeat the details a few times to make sure I would get it right. I pulled up the window, he said the price, I pulled my app up with the birthday beverage reward on there. He said I owed a little more. I explained that I was using my birthday beverage. He kind of went to explaining how it worked. Had a slight attitude with this. Another employee brought my drink out Hot and with regular milk.

I was already running late to an appointment, so I was unable to return to explain things. I DID CALL AND EXPLAINED THE CARIBOU STANDARDS, the person who also was the person at the window did apologize. I did explain that is wasn't caribou standards that were followed.

But thank you for starting my birthday off wrong.

Do better and please review...

I have had a mix of good and bad experiences here. One time it was spot-on perfect for drive-through, another time it took 8 minutes for a counter-order black coffee. The local manager is covering 2 stores while one is on maternity leave. Another location a half mile away also has a drive-through, is quieter and has lower traffic. The goal is to get coffee, in under 5 minutes. Drive through coffee is a dicey game. You are at the mercy of the car ahead of you. Those who order modified drinks should order ahead.

Overall, I feel like Caribou has a dozen different ways to feed you sugary coffee drinks. I have encountered bad out of stocks a few times in 5 months since coming to...

I typically enjoy my visits to Caribou Coffee, but I was really taken aback during my most recent trip. While I was there, I witnessed the manager yelling at one of the employees in front of customers. It was uncomfortable to watch, and I felt that it was very unprofessional and unnecessary. Management has a duty to respect and look after employees. It's important for a workplace to maintain a respectful atmosphere for both employees and customers, and I hope this is something a higher management team will address to ensure a better experience moving forward for both customers and more importantly, those working at...