Caribou Coffee — Restaurant in Eagan

In the nicest possible way, the employees at this location always seem confused and stressed out. Coffee is fine, I like the caramel espresso shakers. Took me a minute to find something I like because most things I have ordered are diluted with milk and lack rich espresso flavor. I’m not positive, but I also think that they add ice to their drinks lastly, AFTER liquid is poured. Some drinks I’ve gotten have only had a few ice cubes and the drink is still luke warm. To prevent this, ice always goes in the cup first followed by espresso! I’ve been in the restaurant industry for 6 years and I’ve never written a review for a place unless it’s a positive one because I understand and feel for people in customer service being one myself, but this location of caribou has left me a tad more disappointed than satisfied. Today I ordered a sandwich. The lady at the register took my name for the order. The person who ordered after me had gotten the same sandwich. Once the first sandwich was ready (mine) they called out the name of the sandwich, not the name the order was under. Me being the only one with that order aside from the lady behind me that had also ordered the same, I grabbed the first sandwich. After a couple minutes, the lady behind me who had ordered the same sandwich asked if they had HER sandwich on the way. One of the employees responded with “I put it on the counter. Where is it??” She replied explaining how I had ordered one as well and took the first one (because I ordered first) and she was waiting for hers. This could have been avoided with communication and calling the names of the orders hence them initially asking for them! There was enough staff and no big morning rush of customers. I’m not angry with at all with Caribou, nor am I a Karen but I just feel like there are things numerous they could improve on for their sake for things to run smoother. Drink tasted very good today though.

EDIT: 8/2/25 You can only write one Google review so I’m going to have to add on to this one. I didn’t want to have to do this but today’s experience was yet again exhausting and disappointing. Lady at the register was nice and my drink was good!! I also like the maple waffle sandwich. My colleague Jane doe approached the counter to grab some napkins and had told a specific employee that she had ordered three cream cheeses. The employee replied and said something along the lines of “you were only charged for two”. Jane doe reminded her again that she ordered three, to which said employee continues to challenge her by mentioning that she was only rung up for 2. Jane doe asks if she should go back, wait in line again, and pay for another cream cheese to resolve the issue even though she just hadn’t received the third she initially asked for. Employee ended up just giving her a cream cheese which was nice, but the argumentative/confrontational tone she used was the real issue for us. I’m not sure if I’ve ever seen this specific employee smile or not running around like a chicken with its head cut off. I understand no one is perfect and having a Saturday morning rush gets stressful (I’ve been there trust) but if you’re not able to control your attitude because of the circumstances, maybe a desk job would be...

Update to my previous review: a vast improvement, the manager here is really friendly, he provided fast service, and was very personable I forgot his name however, he made my experience here much better!! I will give this place 5 stars again!

I used to enjoy coming to this Caribou location, but I think this might be my last visit unless my friend who lives nearby and frequents this location invites me here. I'm really disappointed with the service I received today.

I ordered a simple black iced tea and even left a decent tip, but the two baristas on duty seemed to completely ignore my order. Despite being the only walk-in customer in line, I waited about 8 minutes for my drink while they prioritized drive-thru orders to a much larger degree. It was a hot day, and standing there feeling dehydrated while being overlooked was frustrating. This location clearly needs attention from corporate. The baristas appeared cheerful and nice on the surface, but their customer service was lacking and inattentive, I understand the nature of food & retail jobs not being the easiest for people, I used to work one myself, and didn't act this way. I didn’t feel like a valued customer I felt subtly dismissed. The experience was a far cry from my last visit three weeks ago, when the manager on duty was friendly and personable. As of 7/3/2025, the quality of customer service here has...

Purchased 2lbs. of coffee beans and a mocha. The attendant seemed to be newer and could only apply the Perk's 5% to one of the two bags and assumed that the new system would only allow the discount to one bag per visit. I pushed back gently and mentioned that I knew that the 5% should apply to both bags as this similar situation occurred at another location. One of the shift leads was brought into the situation and it took a few tries for her to figure it out, but she got it to apply the 5% to the second bag, apologized for the confusion and thanked me for my patience. She "gets" what "service recovery" means and delivers. Thank you for listening and taking action on my feedback/request.

Feedback for Caribou corporate....it shouldn't be that difficult for a team member to figure out how to apply the 5% to multiple bags of coffee. This is a trend I've encountered multiple times at other locations (hence I gently pushed back for them to figure it out.) If the 5% discount is a promoted "benefit" of Perks, it should be easily calculated ...if not automatically applied to the appropriate bean purchases when a Perks number is part of the order.

Ya'll figured out how to bring up an automatic tip screen with every transaction. I'm sure you can figure out how to make delivery of the brand-promoted 5% benefit happen...