I typically LOVE Brothers pizza, but the way they do business on DoorDash has caused me to re-evaluate my business with them. Lets get this out of the way. Pizzas great. It's AMAZING. Great crust, flavorful sauce, it's all amazing. They always were a bit more expensive than some others in the area, but that's okay! They have some of, if not THE, best pizza around. It was okay that they had weird delivery hours. We worked around it or picked up. But, when I want to save a few bucks and use a coupon I get from Door Dash on my favorite pizza place that I've been going to since I was a kid, I almost end up spending more than without the coupon! Why? Because the way Brothers has their Door Dash set up.

First, you can't pick up an order using Door Dash so don't plan on saving a few bucks on their $3 delivery fee and whatever you'd tip the driver. I assume that's because they don't want to pay fees to DD on those orders if the person is coming in for their pies anyway. I get it I guess, but you're likely losing out on more than you would be spending on those fees. I can't tell you how many times I ordered elsewhere because I couldn't pick up my order using DoorDash. IMO, Getting a $50-60 order and paying 6% to DD > no order.

Second, Brothers has some of the HIGHEST service fees I've ever come across on DoorDash. A whopping 20%. TWENTY PERCENT! That means when I'm ordering two large pies and paying the $3 delivery charge they tack on (which, let's face it, doesn't exist at most pizza places anymore and confuses the customer into trying to figure out if that goes to the driver or the shop and If they should even add a tip when there's a fee. How much tip should they add? A buck? $2? They're getting $3 already right? I should know, I was once a young pizza delivery boy myself), plus the tax, I'm going to end up paying nearly $10 (TEN DOLLARS!) extra! Most places keep it around 10%, sometimes 15%. Hey, we're all hurting here. But shaking your customers upside to get every cent from their pockets isn't the way to go.

Keep in mind, I know I can order from them WITHOUT DoorDash. I do so frequently and have for many, MANY years. The point is that when I get the occasional coupon, it would be nice if it actually saved me money. So today I've decided to no longer support a business that makes a conscious choice to hit their loyal customers with supremely high fees as well as disable store pick ups through the app to save some money (idk, a $50 order with a 6% share to DD seems better to me than a $50 order to the competition 🤷🏻).

In a time when there's a hike on prices everywhere and huge inflation, many are looking to save where they can. And with so much competition, it's easy to make those choices. Just my two, or three, cents.