Subway — Restaurant in East Hampton

I have been purchasing from Subway (East Hampton, CT) for years but WILL NOT ANYMORE! It’s a shame, too, because the owners seemed like people with integrity. Unfortunately, when my grandmother and I chose to buy lunch from here today, we experienced something one would see another endure on social media! I ordered two sandwiches from here, one we returned because there appeared to be HUMAN BLOOD on the wrapping paper?!! When we tried to address this issue with the employee, his claim was it wasn’t human blood but the oil from the meat on the wax paper (they wrap the sandwiches in parchment btw), and he couldn’t replace our sandwich because it would be deducted from his pay!!!! Finally, he called the owners and they tried everything they could to explain themselves out of this predicament! Finally, they gave in and refunded us for that one sandwich because my grandmother has cancer and we weren’t going to take no for an answer!! East Hampton Subway, you should be ashamed of yourselves for how you treat your customers AND...

I have had so many bad experiences here! I would give this subway negative stars if I could!!! Never again! It is worth driving a few more miles to go to the one in Marlborough. Ordered a foot long ham and salami only (no cheese, veggies or condiments) the price was charged for a foot long ham with additional 3.50 for the 5 slices of salami. Told me they charge extra for that. The cold cut includes these meats plus Bologna and would have been half the price. If that’s not enough I ordered a 6 inch steak and cheese the container was basically empty so I got half of the normal portion of steak, I let that slide. They also tried to put the top of the tomato on it with a huge brown scab from where the stem was (mind blown). To top it off the person behind me orders steak and cheese and out comes a fresh new tub!!! Save yourself the headache and go to a subway that is...

I used to love this subway but it seems to have gone downhill recently. I think maybe there was a change in ownership, there was definitely a change in staff. I've been 3 times in the last few weeks and the first 2 I ordered a sandwich with double meat. When I got home it seemed they must not have heard me as there was a normal amount of meat. I didn't notice if I was charged for double or not. This last time I just order a regular sandwich and felt like I was just eating bread and veggies. I guess to get a normal amount of meat now you have to order double meat even though you are paying a ridiculous amount already. I don't think I'll be back. They need to realize that charging more and giving people less isn't a good business model. I don't know if it's just this Subway or all of them but I think I can do better...