Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Been here 3 times and all 3 experiences were terrible. I came here for a strawberry sprinkled donut, hash browns and an iced latte. A few moments after pulling off I bit my donut and it was STALE. I went back and RICKY said they were all like that because the truck delivered them at 2 am…. I asked him to replace it with another item( hash browns) of equal or lesser value he said no because it’s a different item I said but the donut is $1.45 in compared to the hashbrowns which are $1.33 he said no. I asked to speak to the manager he said “they not here” … okay then I’ll take a refund he then went to who I assume is a manager or shift lead of some sort and they stood there for 3 minutes debating what to do. For them to finally give me the refund.smh and I didn’t even mention how my latte tasted like it’s been sitting there all day. I still love dunkin just not...
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Not sure if this message will meet the right people, but I went to the event today (4/25) for the grand reopening. Was one of the first 10 people in line and everything went smoothly it was awesome and I got my years worth of coffee! And then I lost the coupon book within 10 minutes. My own mistake, I know. But I CANNOT believe it, I went back in and they actually replaced it. I didn’t catch their names but they were running the event I believe, a man with light hair in a blue sweater and the woman had shorter brown hair with a pink shirt on. They were so kind and compassionate. They really made my day and I’d love if they were able to see...
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Horrendous customer service. Pulled in on Black Friday for coffee and a donut. Rita (sp) was extremely rude while I was placing my order. She snapped and yelled at me through the menu board after I didn’t understand her question. Once I pulled up to get my donut it took them THREE times to get my order correct. I asked for a donut with chocolate frosting- no sprinkles. It should not take them three tries to get a simple order correct. With so many other dunkin’s nearby I would avoid this location. Not worth...
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