BGR Grille | Burger, Bowls and Tacos — Restaurant in East Point

Well, I never got to experience their food and probably never will... This place is also a UPS delivery access point and when I wasn't home to receive my overnighted delivery, UPS decided to send it there for me to pick it up. I called in and the gentleman answering the phone told me he physically had the package. I came in the next day and he couldn't find it. Even though I was there before any other customers he wouldn't try to help me and find my package. To be honest he barely looked the first time. I asked him to please help me as I had to leave for work, tried to appeal to his sense of kindness (if he had one) and he said he had to take care of his customers, so I'm not one? He told me I wasn't, that he didn't work for UPS and that UPS just decided to deliver their packages here and that I'd have to wait... lol... like the restaurant doesn't get a cut or the foot traffic from this... He took care of 4 people coming in after me. Finally after 25 minutes of wait, I had to leave the restaurant without my package. As a former mystery shopper, I had plenty of time to observe a few things and here are the 3 things for you to remember: the food looked good and fresh, but I will never get to enjoy it, as I am never coming back there, one bad experience is sometimes all you need, give it a shot, it was appetizing, I had a solid 25 minutes of watching him cook, and I was hungry. they seem to be understaffed and disorganized, several people who were in the restaurant had placed orders over the phone, only to find out that he didn't actually cook them upon arriving to the restaurant I understand the UPS concept of delivering packages to a local business, wether the compensation is monetary or direct foot traffic/advertising, and I'm not against it either, as I mentioned previously, I was really thinking of coming back another day to try some of that delicious looking food, with also a relatively inexpensive menu, but the concept only works if you treat those people picking up their packages as customers. Now I'm unhappy about 2 companies... lol... What that restaurant failed to realize is that UPS customers picking up their packages there could be potential customers. Upon entering the restaurant, I wished I had ordered some food to go as well, upon leaving the restaurant I knew that it wouldn't have made a difference anyway, I would have had to walk out not only without my package but without my food either as he only knew how to take orders over the phone, not cook them, which is really the most important part, the cooking part of the order...

As Jerry Seinfeld once said, "you know how to take a reservation but you don't know how to hold the reservation, and that's really the most important part of the reservation, the holding part"

As I've already said, try them out, I...

I don't know what is happening to BGR grill. I came today for my BIRTHDAY cheat meal because I love their fresh cut fries and fully dressed burgers. My mouth was ready for the deliciousness that is only BGR Grille. Regrettably, my birthday meal was not on their standard. The standards have fallen waaay down.

I should have known when I walked in, because the cooler where the fresh veggies usually sit was clearly not working. It was covered in a black sheet. I also didn't recognize the cook, but I haven't been in a couple months and I didnt want to judge. I figured maybe they just shut the cooler down early and I went ahead and put in my ofold.

Second clue: I put in my order (blue burger, fresh fries and 10 smoked wings). After he rang it up, I asked if I could give my phone number for my points. His response: "I don't even know how that works." He shook his head and politely gestured for me to insert my card into the reader for payment. Disappointing, but still not enough for me to say naw.

Third clue (big red flag): My order was ready waaaaay too fast. After I put in my order and told him everything I wanted on my burger (toppings on the side) I went back to my car to wait. 10 minutes later, he was waving me back inside to pick up my food. Now everybody knows that the fresh, deliciousness that is BGR grill takes 20 min minimum to be ready.

The problem is that I did a quick look to make sure everything was there, but got home before checking properly. My smoked wings were actually fried. My blacken blue burger only included lettuce, tomato and onions. It didn't have any of the grilled onions, grilled mushrooms, red sauce, olives, pickles, or seasoning that was supposed to be there. The WORST part is that my seasoned fries were NOT fresh cut. They were clearly flash fried frozen fries. Kind of like thick checkers fries. And the fresh cut fries were the reason I always come to BGR Grille. Honestly, as I said earlier, it was about 10 steps down. I would have been better going to American Deli, which is a shame because I LOVE BGR Grille. In all I paid $22 and it wasn't worth it. I'll be back of course. Hope it's a...

I worked here for a few months and all the past employees was coming back to the restaurant looking for money Jey Jones owed them from working that he hasn’t paid and I never thought nothing of it until the day I got fired and came for my check on a Friday he told me he didn’t have the money and I got upset and got loud about how I need to pay rent so he called the police and said I was sending treats then told them he will pay me Tuesday I went back on Tuesday he wrote me a bad check I couldn’t cash till the next week so when I went to cash it he stop the check and told me I was trespassing on the property and blamed me for breaking into his car that we later had found out was a lie he made to not pay me but since he was paying me under the table there nothing I can do they said but to take it to civil court he fired me because I didn’t want to sell old food and I was wasting money trashing bad food he go mad because I let the people spray for bugs and he had to pay them when the restaurant full of roaches all in the refrigerators and they say support black owned but he is very greedy and tight with money you gotta spend money to make money it’s sad cuz now I’m out of 1300 dollars I worked for they he says I was never good enough but all the customers loved me when I was cooking look at the photos them black dots is bugs I can’t post the video so you will see multiple photos of the bugs moving stay blessed and eat...