Dunkin' — Restaurant in East Windsor

This location USED to be the best one in the area ( there are 5 locations in a 5mi radius here in E.Windsor. 4 have the same owners). It's the only 24hr one nearby which is about the only good thing. The Drive Thru situation is a joke It's a guarantee that you will wait forever and the layout makes it impossible to leave the line if they're taking forever to take your order, which is most of the time There has not been a consistent crew for many years. I'd almost bet on not seeing the same face twice in the same week, during the morning hours. What staff they do have, are generally rude. Today the girl at drive thru didn't know how to properly apply a discount from the app. Her solution was to tell someone there was a problem, and proceeded to walk away. On more than one occasion I have literally been asked "Do you want your change?". Seriously? I guess I come from a different era a customer service and would never ask a customer that. If they want to give you the change that's fine but you don't ask if they want it. Very unprofessional. I don't think I'll be going back considering Cumberland Farms is right next door , with better, consistent coffee for a third of the price. Get some decent management and get your...

I ordered ahead for the first time.I normally don’t go to Dunkin much, but I had a gift card. I was heading to work, and ordered ahead so I can swing by and pick up my order. Upon arrival, no one said anything, and I noticed nothing was on the Mobile Orders rack. So I sat in front of it and waited. 10 min go by, nothing came up yet and a customer who just walked in got his order. So I asked “hi, I have a mobile pick up.” , 3 girls just looked at me from the window area. After repeating it two more times, a lady who was busy caring things, kindly helped. My order was sitting on the counter behind the rack, not on it. Running late for work and Getting in the car, I realized they put chocolate or chocolate caramel cold foam instead of regular sweet cold foam. I do not like chocolate at all. So now my drink is wasted as it’s also been sitting for so long on the counter BEHIND the rack, the cold foam is mixed in. I’m not happy. This is my first time visiting this a drinking especially since moving to east Windsor. EDIT: I submit a survey in the car at work, informing them of this mistake. I get into my office , open my sandwich, there’s no cheese on my BURNT bacon egg and...

This is the first time I have been disappointed with my experience at this Dunkin'. They didn't let my husband finish his order. Gave him his total. Not the first time. We order a everything bagel not toasted with cream cheese on the side. I wanted to toast it myself because they under toast their bagels. We received a plain bagel toasted with cream cheese. When I called to ask about what I can do. I was asked to wait for the manager. How ever I heard they entire conversation:

Employee: someone would like to talk to you Manager: who is it I am busy E: I don't know Manager: Well can you find out. E: (with rude voice). Who is this?

It is a stupid bagel not worth this much trouble I hung up and won't visit this location again. Always a problem...