Dunkin' — Restaurant in Easton

Easily the worst Dunkin' I've been too. The male workers in the morning have NO customer service skills at all.

Update: tried this location again aroun noon on 8-10-2025. This remains one of the worst run Dunkin Donuts I have ever been to on the East Coast. In addition to many drinks, donuts, bacon, etc, I ordered an apple juice for my 2 year old. When they handed me a bottle of apple juice, I asked if I could have a cup with a lid/straw. The young lady at the counter handed me a small coffee cup at first, and then realized she had a made a mistake, saying "oh, you want a cup with a straw for a kid." She was great, however, the manager behind her balked at that, saying "if he wants a cup tell him it will be 32 cents." The money is whatever, but her tone was so brash and not customer-service oriented. They then proceeded to charge me the 32 cents and hand me the empty cup, for the bottle beverage we had purchased; mind you this was after we had already paid over $20 for the rest of the order, so they literally rang me up a 2nd time for 32 cents. We will not return to...

Placed an order for pickup on the app. Charge to my credit card posted. Manager named Rena said she didn’t have my order so I have to place it again. I showed her the charge posted to my credit card. She said “nothing I can do”. I tried to place the order again and it failed. Had to re-order at the counter, pay again and wait. Now I have 2 charges on my card for the same order. Rena was not just unhelpful but rude. “It’s not my app, it’s the company’s”, “there’s nothing I can do about it, you’ll have to contact your credit card company.” When attempting to wash my hands in the restroom the cover fell off the soap dispenser and no soap came out. I brought that to Rena’s attention and she said “it’s not broken, you just pressed too hard” - not true. I asked her to ensure it gets fixed. She again insisted it’s not broken. This was the worst interaction I’ve ever had with a...

I would like to say this was a positive experience however I’d like to be optimistic about the entire thing, I waited in line and my donuts were put at the waiting counter without me knowing, I had to wait for my lemonade for a few minutes and had to ask a worker to make it for me, I was not in a rush however I could not notice the lemonade was in a random pitcher inside a fridge, that was not the main issue, the main issue is this is one of the worst lemonades I’ve ever had and it tastes like pure chemicals, I most likely will not be getting any lemonade from any...